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Alison L
Ocean View, Delaware

Poor Hotel Condition

1.0 of 5 bubblesReviewed 3 weeks ago
I'm a Hyatt member and have never stayed in one as bad as this one. The hotel lobby and patio are dirty. The maid only made our bed. No clean glasses, towels or empty trashcans etc. The staff only do a minimum job and look very unprofessional. There was a plumbing issue in our room and they rented anyway. The cleaner confirmed to us there was an existing issue. Poorly run by management!
Date of stay: September 2024
2.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviews (2,172)
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Traveller rating
1,110
553
247
135
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Traveller rating
1,110
553
247
135
127
Show reviews that mention
All reviews north shore pnc park great location heinz field stage ae pirates game within walking distance across the street free breakfast restaurants and bars baseball stadium sitting area great place to stay would definitely stay here again front desk staff indoor pool bagels
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Reviewed 3 weeks ago

This hotel was great too to bottom. Super friendly staff member Dave in the parking lot with lots of knowledge about the area and sports was super easy to talk to to the point I wish I had more time to sit there and talk with him maybe over a beer, but he can’t do that and I had a schedule I was on. Haha. Front desk was absolutely amazing from Clarissa, who helped me over the phone the day before we arrived as I was changing my reservation from another hotel to book there to the woman at the front desk whose name I don’t remember when we checked in and was absolutely fantastic, friendly big smiles, helpful beyond anything I could’ve expected. This place was great It’s about two minute walk to the baseball stadium a couple more minutes to the football stadium. There’s lots of bars and restaurants and places to kind of hang out in the vicinity. It’s perfectly centered. It’s a short walk over the bridge by the baseball stadium to downtown. Unfortunately we did not get to go over there, but I’ve heard good things. The hotel was clean. The breakfast was good, parking was on site for a small fee and is absolutely worth it in my opinion. The rooms were clean. The bed was comfortable. The staff encountered very friendly. We travel several times this summer as a family for baseball games and this was hands-down probably the best experience we had any hotel in the past two years, Only rivaled by another Hyatt in Hartford. They have a pool, not overly huge but significantly big enough for both of my girls who love swimming to go jump around and swimming for a little while 10/10.

Date of stay: September 2024
    • Value
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Review collected in partnership with Hyatt Hotels
Thank mattlostinbahrain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

When I checked in, someone else's drinks were in the fridge. The end table was covered with crumbs and drink spills. There was makeup on the closet door and in the track. The shower was old and poorly maintained, with dark stains (or mold?) in the corners. I put a do not disturb sign on my door to indicate no maid service. They removed the sign and came in anyway! Will NEVER go near this place again.

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hyatt Hotels
Thank michelestaf4d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

Very convenient to PNC Park And the casino. Hotel was nice. It appears to me that this property is ready for a upgrade. A little dated. Staff was great Two issues with room. 1). Shower did not drain properly! Closet door was off the track. Rooms were clean but the hotel is dated, but I would stay again.

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Hyatt Hotels
Thank bobsales
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Awesome location. Convenient check in and out. Breakfast was good and quick. Happy with our stay. Walk to football or baseball games regardless of age

Date of stay: September 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank shaferjared
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Enjoyed our stay!
Fabulous front desk staff!! Very welcoming!!! Friendly and helpful!!! Made our stay outstanding!!!
Clean comfortable rooms, easy self parking and convenient location right next to PNC Park!
Excellent complimentary breakfast!

Room tip: Great location for sports fans!!! Next to PNC Park, short walk to former Heinz’s field. Take the T to Consol to watch the Penguins!
Date of stay: September 2024
Trip type: Travelled as a couple
Thank Andrea S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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