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RetiredTravelerTN
Nashville, Tennessee

Nice Hotel, But Very Noisy

3.0 of 5 bubblesReviewed Jun 30, 2024
We like staying at Hampton Inn hotels, so I was pleased to find a nice Hampton Inn in downtown Pittsburgh. We even splurged on a suite which is an extra-large room with kitchenette. We always request "Quiet room away from interstate noise, elevator, ice machine, pls", and that request is usually honored. We arrived a little early and patiently watched TV in the lobby while rooms were being prepared. But surprise -- when we arrived in our suite, we found ourselves next to the interstate. We should have requested a change, but we were tired, and so many reviewers had stated that noise was no problem that we just hoped that would be true. It's NOT.

The rooms next to the interstate are Very NOISY. I regret that I booked two sleepless nights (should have just booked a regular king room or just stayed outside the downtown area). The suites are located on each end of the building -- I'm sure a suite on the other end of the building would have been better.

Otherwise, the hotel is nice, clean, and comfortable. Breakfast was plentiful and tasty. All staff were friendly and professional. James went out of his way to help with printing tour tickets -- thank you!
Date of stay: May 2024
Room Tip: Rooms on the interstate end of the building are extremely noisy.
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this review
Responded Jul 1, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially James! We will absolutely recognize him for his service. We apologize for the noise from the interstate, and I will share your review with my entire team, so that we may continue to improve. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 13, 2024

Excellent Hampton Inn! The location can't be beat and free onsite parking downtown in a major city is a huge plus. The staff was friendly and efficient. Special mention for James at the front desk. Was having a serious problem with the onsite ATM. He was very helpful and professional in resolving the problem. The type of staff member who just enhances your opinion of a hotel.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank km109
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded June 14, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially James! We will absolutely recognize him for his service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 12, 2024

Holly at the front desk is excellent and exudes customer service. From dining recommendations to car service setup and a warm and welcoming attitude - Holly is the best!
We travel to Pittsburgh for business often but this was our first time at the Hampton - We will definitely be back!

Date of stay: June 2024
Trip type: Travelled on business
1  Thank JoeM42usa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded June 14, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 5, 2024

A quick overnight as we stopped in Pittsburgh for a Pirates game. The Hampton Inn is within walking distance of PNC Park And Acrisure Field (Steelers). Spacious rooms, big bathroom, VERY CLEAN. You will not go wrong staying here. Well protected parking lots.
Located across from the Pittsburgh Sports Museum. It's tucked in the city. Follow your directions.

Room tip: When driving there, follow directions from phone.
Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Ric A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded June 7, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, as well as our clean and comfortable guest rooms. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2024

Great property, with all of what you would expect. What put it over the top were the team there - Nika and Jaime, specifically - who took a complicated situation and made it very easy. Both had a great sense of humor, are excellent brand ambassadors, and very cordial.

From my experience, you will not be disappointed if you stay at this property.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded June 4, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Nika and Jaime! We will absolutely recognize them for their service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2024

We stayed here for 4 nights in April. I had requested a room away from the elevators and facing the water. Our request was confirmed before we arrived.
We were given a room right across from the elevator and on the other side of the building. We went back down the lobby, and our room was changed no problem.
The location of this hotel is perfect, and the Free parking is a huge plus.
We walked to three baseball games and always felt safe.
The free breakfast was the perfect way to start our day each morning. My husband also enjoyed the free coffee that was always available in the front lobby.
I would definitely stay here again if we were ever in the Pittsburgh area, it was a great choice!!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank jackmuk7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded May 18, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, complimentary guest parking and our complimentary breakfast! We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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