It was our first time traveling to Pittsburgh by Amtrak and our train had a tornado watch and we were delayed by 3+ hours, but James at the front desk was very helpful and very considerate of our concerns. He assured us that our reservation was intact and provided us with information we needed about checking in when we finally did get there.

We like staying at Hampton Inn hotels, so I was pleased to find a nice Hampton Inn in downtown Pittsburgh. We even splurged on a suite which is an extra-large room with kitchenette. We always request "Quiet room away from interstate noise, elevator, ice machine, pls", and that request is usually honored. We arrived a little early and patiently watched TV in the lobby while rooms were being prepared. But surprise -- when we arrived in our suite, we found ourselves next to the interstate. We should have requested a change, but we were tired, and so many reviewers had stated that noise was no problem that we just hoped that would be true. It's NOT.

The rooms next to the interstate are Very NOISY. I regret that I booked two sleepless nights (should have just booked a regular king room or just stayed outside the downtown area). The suites are located on each end of the building -- I'm sure a suite on the other end of the building would have been better.

Otherwise, the hotel is nice, clean, and comfortable. Breakfast was plentiful and tasty. All staff were friendly and professional. James went out of his way to help with printing tour tickets -- thank you!

Excellent Hampton Inn! The location can't be beat and free onsite parking downtown in a major city is a huge plus. The staff was friendly and efficient. Special mention for James at the front desk. Was having a serious problem with the onsite ATM. He was very helpful and professional in resolving the problem. The type of staff member who just enhances your opinion of a hotel.