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Resort61725568623

Great Breakfast

5.0 of 5 bubblesReviewed Jul 31, 2024
Breakfast was more than enough. Selections of mini omelets, bacon, fruit, waffles, and all the trimmings. The morning was super busy. I had the pleasure of meeting Netta. She was awesome, very attentive to the patrons while keeping hot fresh food available for everyone.
Date of stay: July 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this review
Responded Aug 3, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.

Best Regards,
Paul Metzler
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,409)
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All reviews free parking great location heinz history center convention center front desk across the street pnc park within walking distance free breakfast great stay pool and hot tub allegheny river pittsburgh downtown the breakfast area hot breakfast would stay here again oatmeal
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Reviewed July 31, 2024

After finding out several months ago that my partner had to take the bar exam at the Pittsburgh convention center, I began to look for a hotel. There were several that were a 1/2 block closer, however almost at double the price. The Hampton Inn checked all our boxes. Close proximity to the convention center which is roughly 1 block away, free parking, amazing free breakfast and a short walking distance to the Strip Strip District. The staff went above and beyond to make our stay comfortable and made us feel welcome.

Room tip: Perfection in Pittsburgh!!!
Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BrentF23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 3, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 27, 2024

WARNING: Do not check in on Hilton app...staff has not been trained on how to deal with these types of check ins and we got double booked. Hotel won't respond to my emails asking to rectify this. We even mentioned we were worried this would happen to front desk but they told me not to worry (I'm worried now). Other issues include:
1. Front desk attendant, when checking us in, kept saying how tired he was and that he "wasn't good at computers"
2. Heard housekeeping complaining about place with one saying "I don't care, I have another job offer"
3. Hot breakfast is awful...even by free hotel breakfast standards
4. Not enough parking.
5. Pool is dirty.

Lots of other hotels is area to choose from.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 3, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us, and I personally apologize for the negative experience during your stay. We will use your review as a guide on how we can better improve, both our service and our product. Thank you again for your review, and we do hope that you might give us another chance, should your travels bring you back to the Pittsburgh area.

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 13, 2024 via mobile

This hotel was conveniently located in the Strip District, plenty of on site parking, and the friendliest staff. Very clean and comfortable rooms! From the moment we arrived, the entire experience was great. I have stayed at a lot of hotels and can’t recall when the last time was I had an experience like this.

Room tip: We arrived Friday afternoon and it was easy to get in and there was plenty of parking.
Date of stay: July 2024
Trip type: Travelled as a couple
1  Thank Oceanlover005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded July 15, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2024

Visiting from Seattle for a wedding. Hotel staff, especially James, were super accommodating, friendly, and professional. It was a busy weekend with two wedding parties staying at the hotel, but James always seemed to have a smile on his face and had great recommendations! Thanks for the lovely stay!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sarah I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded July 8, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially James! We will absolutely recognize him for his service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2024 via mobile

It was our first time traveling to Pittsburgh by Amtrak and our train had a tornado watch and we were delayed by 3+ hours, but James at the front desk was very helpful and very considerate of our concerns. He assured us that our reservation was intact and provided us with information we needed about checking in when we finally did get there.

Date of stay: June 2024
Trip type: Travelled with family
1  Thank Theresa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded July 6, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially James! We will absolutely recognize him for his service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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