Breakfast was more than enough. Selections of mini omelets, bacon, fruit, waffles, and all the trimmings. The morning was super busy. I had the pleasure of meeting Netta. She was awesome, very attentive to the patrons while keeping hot fresh food available for everyone.
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.
Best Regards,
Paul Metzler
General Manager
After finding out several months ago that my partner had to take the bar exam at the Pittsburgh convention center, I began to look for a hotel. There were several that were a 1/2 block closer, however almost at double the price. The Hampton Inn checked all our boxes. Close proximity to the convention center which is roughly 1 block away, free parking, amazing free breakfast and a short walking distance to the Strip Strip District. The staff went above and beyond to make our stay comfortable and made us feel welcome.
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.
Best Regards,
Paul Metzler
General Manager
WARNING: Do not check in on Hilton app...staff has not been trained on how to deal with these types of check ins and we got double booked. Hotel won't respond to my emails asking to rectify this. We even mentioned we were worried this would happen to front desk but they told me not to worry (I'm worried now). Other issues include:
1. Front desk attendant, when checking us in, kept saying how tired he was and that he "wasn't good at computers"
2. Heard housekeeping complaining about place with one saying "I don't care, I have another job offer"
3. Hot breakfast is awful...even by free hotel breakfast standards
4. Not enough parking.
5. Pool is dirty.
Lots of other hotels is area to choose from.
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us, and I personally apologize for the negative experience during your stay. We will use your review as a guide on how we can better improve, both our service and our product. Thank you again for your review, and we do hope that you might give us another chance, should your travels bring you back to the Pittsburgh area.
Best Regards,
Paul Metzler
General Manager
This hotel was conveniently located in the Strip District, plenty of on site parking, and the friendliest staff. Very clean and comfortable rooms! From the moment we arrived, the entire experience was great. I have stayed at a lot of hotels and can’t recall when the last time was I had an experience like this.
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members! We hope to serve you on future visits to Pittsburgh.
Best Regards,
Paul Metzler
General Manager
Visiting from Seattle for a wedding. Hotel staff, especially James, were super accommodating, friendly, and professional. It was a busy weekend with two wedding parties staying at the hotel, but James always seemed to have a smile on his face and had great recommendations! Thanks for the lovely stay!
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially James! We will absolutely recognize him for his service. We hope to serve you on future visits to Pittsburgh!
Best Regards,
Paul Metzler
General Manager
