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mdub1975
Madison, Alabama

Holly and Mika are the best!

5.0 of 5 bubblesReviewed Sep 6, 2024
Holly and Mika were absolutely wonderful! I had issues with my company credit card, they went the extra mile to make sure everything worked out. I appreciate their effort; they made a frustrating situation less frustrating and were so friendly and helpful during the process.
Date of stay: September 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this review
Responded Sep 8, 2024
Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Nika & Holly! We will absolutely recognize them for their service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,409)
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All reviews free parking great location heinz history center convention center front desk across the street pnc park within walking distance free breakfast great stay pool and hot tub allegheny river pittsburgh downtown the breakfast area hot breakfast would stay here again oatmeal
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Reviewed August 31, 2024

I am a Diamond Club member & the staff at this Downtown Hampton Inn & Suites made me feel like one!!

I was warmly greeted by Nika & Holly and given a water as it was a very hot & humid day.

I have in my profile a standard request for Upper Level room, Nika informed me that the room I selected was not ready but she has just the right room for me.

Nika was able to get me a 6th Fl. corner Suite for (2) nights, the room had spectacular views of the river to include PNC Park.

This Hampton is located in The Strip District which has some of the best restaurants in Pittsburgh ALL within walking distance.

Nika & Holly are (2) of the best that I’ve had the pleasure of dealing with at a front desk & I would recommend this property for those that like a quite & convenient facility for business travel!!

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Steven T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 31, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Nika & Holly! We will absolutely recognize them for their service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 23, 2024

Our room was perfect and service was impeccable...particularly Holly - she was AMAZING and made our stay one I will remember for a long time! Holly is what all hospitality professionals should aspire to be :) Ask for her when you arrive...you will not regret it!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Daydream824809
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 23, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 23, 2024 via mobile

In town for the USW safety conference. This hotel is wonderful for the stay. Free parking, free good breakfast, comfortable beds and more.
We have stayed here before and my king suite room is perfect for a weeks stay. Microwave, refrigerator and lots of room to spread out. It's so nice to have a couch so you aren't just sitting on the bed or a single chair. Great shower pressure and clean everything! Lots of plugs and USB plugs which is so nice these days.

Room tip: You can park and walk to so many locations. You are block from the conference center
Date of stay: August 2024
Trip type: Travelled on business
1  Thank Bobbie T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 23, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our amazing location, complimentary guest parking and breakfast. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2024

I’m a national touring artist from Portland Oregon who just checked out of the hotel

The room was beautiful

But the stand out of the stay was the receptionist Holly Benedict

She was incredible and super helpful
Fun and very nice to my lady and I

We travel the country pretty often

And my lady and I thaught she was the best we have ran into

Usually it’s some one grumpy working that position

And let me tell you it makes a world of difference.

Skyler Ray & Kala Mulcahy

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Skyler R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 23, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2024 via mobile

Great hotel and great location.
Check-in and check out were smooth.
Holly at the front desk was excellent. (Very professional and polite)
The hotel had a great hot breakfast.
I recommend this hotel to anyone looking for a place to stay in the city.

Date of stay: August 2024
Trip type: Travelled with family
1  Thank Kim M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Metzler, Owner at Hampton Inn & Suites Pittsburgh-downtown, responded to this reviewResponded August 23, 2024

Thank you for your review of our hotel on TripAdvisor. We appreciate you taking the time to share the feedback of your stay with us. Thank you for your kind words of our phenomenal team members, especially Holly! We will absolutely recognize her for her service. We hope to serve you on future visits to Pittsburgh!

Best Regards,
Paul Metzler
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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