We have stayed here in the past. This hotel needs a refresh. It is a bit rundown and not cleaned as well as I had expected. We have been coming here for four years since my daughter attended college and we have seen a steady decline. The location and parking is good.
Dear travelingjones44,
Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and do take it into consideration as we continually update and improve our hotel. We and hope to host you again for a flawless experience.
Sincerely,
Nick Marchuk
General Manager
Took our pet because he just had surgery. Very accomodating. $75 fee but provided a a dog area and walking area. Pool not open due to covid. Grab and go breakfast due to covid. Outdoor seating area with fire nice. Room very large with full kitchen.
Dear tomandlea,
We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience.
Best,
Nick Marchuk
General Manager
So, this was our 2nd time staying at the Hyatt house, but after this experience, we will definitely never stay at this one, and potentially not at any Hyatt house. We arrived at the hotel around 7:50 and were not able to get into our room until around 8:30 PM because it was 'being cleaned'. For context, check in is typically 2 or 3 in the afternoon. We were finally able to get into our room, but it was obvious the cleaning was only half done. At least one of the trash cans were not emptied, and then when we went to get into bed, it was obvious the sheets were not changed. There were several hairs (that were obvious not ours) all over the sheets, which is completely disgusting, particularly in the middle of a pandemic.
I tried to call down to the desk several times, but was not able to reach anyone via my cell phone or the hotel phone, so I finally went down to the desk.
When I got down there, the woman cleaning and the woman at the desk were not wearing masks and did not put them on the entire time I was down there, even though I was wearing one.
The front desk agent moved us, fortunately, and said something along the lines of 'you'll be compensated at check out'.
At check out, the woman who checked us out gave us some points that I guess go towards staying there again, but I seriously doubt they'll ever be used.
All over, a seriously disappointing and disgusting stay.
Dear RebeckaHinson,
I'm so sorry for your poor experience at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. It was our pleasure to offer you a good-faith measure. Again, on behalf of the staff and management - I offer our apologies.
Sincerely,
Nick Marchuk
General Manager
Hotel was centrally located to where we needed to be. Very clean. Staff was very friendly and attentive. They had a special price available at the time that was very reasonable. We would definitely stay there again.
Dear 860virginiav,
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.
Best,
Nick Marchuk
General Manager
This is our go to hotel when we're in Pittsburgh. Everything is always clean, well kept and in good working order. We never have to have somebody come clean or fix something, including our bill. This is how a hotel stay should be, free of nonsense.
Dear Drivingdad50,
We are delighted you took the time to share your kind review; we value your comments. It’s wonderful to know your stay was pleasant. I’m glad you enjoyed our efficient service and cleanliness. Thank you for staying with us and we look forward to seeing you again.
Best,
Nick Marchuk
General Manager
