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Hyatt House Pittsburgh / Bloomfield / Shadyside
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Hyatt House Pittsburgh / Bloomfield / Shadyside
Rich S
Berkeley, California

Not up to Hyatt's standards

Review of Hyatt House Pittsburgh / Bloomfield / Shadyside
1.0 of 5 bubblesReviewed Jun 9, 2021
The hotel utterly failed to provide a safe experience. Both my wife and I are both allergic to feathers so I made a pre-arrival request for a feather-free room and confirmed it when checking in. In spite of what we were told, the bed had a feather filled cover on it that could have sent both my wife and i to the hospital. We called the front desk and the comforter was removed quickly but it took almost a whole day to get our bed remade with feather-free linens.

Date of stay: June 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this review
Responded Jun 10, 2021
Dear Rich S,

Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs very promptly, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our response to special requests. I sincerely hope we have the chance to welcome you back someday and leave you with a more favorable impression. Thank you for staying with us.

Sincerely,
Nick Marchuk
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 8, 2021
Convenient Location

The Good: everything you need and expect of a hotel stay was present. Staff are helpful. We found the bed very comfortable and the hotel quiet (our stay was a Friday night). Super convenient location in Shadyside close to everything we came to Pittsburgh for.

The Average: all industries are hurting right now. Bring your own hair dryer, a way to de-wrinkle your clothes, some Clorox wipes, and your own sheets if you're relying on these amenities or are very particular about these things, and try to remember that everyone is doing the best they can.

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Ask LeahB981 about Hyatt House Pittsburgh / Bloomfield / Shadyside
Thank LeahB981
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded June 9, 2021

Dear LeahB981,

Thank you so much for your insightful review. I appreciate you recognizing our helpful staff and comfortable beds even though your stay didn't meet all of your expectations. Your feedback is important to us as we continually try to improve our guests’ experience and I will share your reflections with our team. We hope you will consider a return trip in the future.

Sincerely,
Nick Marchuk
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2021
Great place to stay

Clean, convenient, friendly location. We are multiple time repeat guests. Breakfast, although not what it used to be, is superior to other Covid-era hotel breakfasts we have experienced. We will stay here again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Ask britaec about Hyatt House Pittsburgh / Bloomfield / Shadyside
Thank britaec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded June 6, 2021

Dear britaec,

Thank you for your thoughtful review. I appreciate your return visit. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to achieve this goal. We look forward to your return.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2021
Great experience

Everything is great except you can’t play your game because they only have a remote for the cable the food good for the most part service is great there’s a lot of people but literally everyone is quiet

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Ask bossmanjonnyb about Hyatt House Pittsburgh / Bloomfield / Shadyside
Thank bossmanjonnyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded June 3, 2021

Dear bossmanjonnyb,

We are delighted to hear of the comfort you experienced at our hotel. Along with providing us with one area of opportunity, your feedback serves as encouragement to our associates who are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 24, 2021
excellent choice

Hotel was great. I asked for a quiet room and was given a high room facing away from the street. Very comfortable. Very dark. Real glass and ceramic with the fridge and microwave. Service was great. Location was very convenient.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Ask Nancy C about Hyatt House Pittsburgh / Bloomfield / Shadyside
Thank Nancy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded May 28, 2021

Dear Nancy C,

Thank you so much for being our guest and acknowledging our exceptional service as well as our convenient location. We appreciate you taking the time to share the great experience you had at our Hyatt House Pittsburgh / Bloomfield / Shadyside and hope to host you again soon.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 14, 2021
Great Stay

We stayed one night while visiting Shadyside hospital. Staff was very friendly and the location was extremely convenient. The room was clean and comfortable. We stayed in a corner room with nice views. Will stay again.

Room tip: Top floor would be quieter
Date of stay: May 2021
    • Sleep Quality
    • Rooms
    • Service
Ask BrittanyN89 about Hyatt House Pittsburgh / Bloomfield / Shadyside
Thank BrittanyN89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Other at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded May 17, 2021

Dear BrittanyN89,

It is fantastic to hear that you enjoyed your stay and that our location was perfect for you. We thank you for your compliments regarding our accommodations, but more importantly, our staff. Each member of our team strives daily to provide positive guest experiences so it is wonderful to hear that you plan on returning. Thank you for taking the time to share your review.

Best,
Nick Marchuk
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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