The hotel utterly failed to provide a safe experience. Both my wife and I are both allergic to feathers so I made a pre-arrival request for a feather-free room and confirmed it when checking in. In spite of what we were told, the bed had a feather filled cover on it that could have sent both my wife and i to the hospital. We called the front desk and the comforter was removed quickly but it took almost a whole day to get our bed remade with feather-free linens.
Dear Rich S,
Thank you for taking the time to share your feedback and for being our valued guest. Normally our staff does a terrific job of responding to our guests’ needs very promptly, and in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our response to special requests. I sincerely hope we have the chance to welcome you back someday and leave you with a more favorable impression. Thank you for staying with us.
Sincerely,
Nick Marchuk
General Manager
The Good: everything you need and expect of a hotel stay was present. Staff are helpful. We found the bed very comfortable and the hotel quiet (our stay was a Friday night). Super convenient location in Shadyside close to everything we came to Pittsburgh for.
The Average: all industries are hurting right now. Bring your own hair dryer, a way to de-wrinkle your clothes, some Clorox wipes, and your own sheets if you're relying on these amenities or are very particular about these things, and try to remember that everyone is doing the best they can.
Dear LeahB981,
Thank you so much for your insightful review. I appreciate you recognizing our helpful staff and comfortable beds even though your stay didn't meet all of your expectations. Your feedback is important to us as we continually try to improve our guests’ experience and I will share your reflections with our team. We hope you will consider a return trip in the future.
Sincerely,
Nick Marchuk
General Manager
Clean, convenient, friendly location. We are multiple time repeat guests. Breakfast, although not what it used to be, is superior to other Covid-era hotel breakfasts we have experienced. We will stay here again.
Dear britaec,
Thank you for your thoughtful review. I appreciate your return visit. Our goal is to provide every guest with an exceptional stay. It is reflections like yours that give us the valuable information we need to achieve this goal. We look forward to your return.
Best,
Nick Marchuk
General Manager
Everything is great except you can’t play your game because they only have a remote for the cable the food good for the most part service is great there’s a lot of people but literally everyone is quiet
Dear bossmanjonnyb,
We are delighted to hear of the comfort you experienced at our hotel. Along with providing us with one area of opportunity, your feedback serves as encouragement to our associates who are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area.
Best,
Nick Marchuk
General Manager
Hotel was great. I asked for a quiet room and was given a high room facing away from the street. Very comfortable. Very dark. Real glass and ceramic with the fridge and microwave. Service was great. Location was very convenient.
Dear Nancy C,
Thank you so much for being our guest and acknowledging our exceptional service as well as our convenient location. We appreciate you taking the time to share the great experience you had at our Hyatt House Pittsburgh / Bloomfield / Shadyside and hope to host you again soon.
Best,
Nick Marchuk
General Manager
