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rgclawyer

Room furniture needs updating

4.0 of 5 bubblesReviewed 5 weeks ago
Front desk, food service and housekeeping were very nice and helpful. The furniture in the room was totally uncomfortable. Needs updating.
Date of stay: August 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this review
Responded 4 weeks ago
Dear rgclawyer,

We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again.

Best,
Meghan Mongelluzzo
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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7 - 12 of 773 reviews
Reviewed August 27, 2024

Very good hotel The rooms are very comfortable excellent staff In a good location walking distance to Shadyside main street.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank normanusa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded August 28, 2024

Dear normanusa,

Thank you for sharing your review and recommendation. We're pleased to hear that our comfortable rooms, excellent staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon.

Best,
Dan Rueda
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2024

We had a family reunion and our stay was excellent! We had nice suites and portable cribs for the babies. All of our rooms were close together.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank shaunamanning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded July 30, 2024

Dear shaunamanning,

Thank you for allowing us to host you during your family reunion. I'm thrilled to hear you had an excellent stay and that we could accommodate your family in nearby rooms! I'm also glad you took advantage of our portable cribs. Thank you for your review, and we welcome you back anytime.

Best,
Meghan Mongelluzzo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2024

Bright, modern rooms and facilities. Warm, friendly and helpful staffs. Roy at the front desk greeted us and checked us in quickly, upgraded our room to accommodate our needs. Our corner room (facing the hotel parking lot) was very quiet, we slept well from the first night. The breakfast staff kept the breakfast area clean and checked on food drinks and coffee, refilled them as needed. Great experience and wonderful stay. We'll definitely return when we are in the area.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank weilanw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded July 27, 2024

Dear weilanw,

Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Hyatt House. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.

Best,
Meghan Mongelluzzo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2024

The room was very clean, up to date. Jeremy at the front desk is AWESOME. Bree is a great bartender and chef. We were here for a family surgery at West Penn Hospital. The staff could not have been kinder or more accommodating. When I needed to prolong my stay they made it very easy. This is an excellent hotel.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mark F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded July 27, 2024

Dear Mark F,

Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon.

Best,
Meghan Mongelluzzo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 23, 2024

Enjoyed our stay and would stay again. Clean, comfortable, and close to lots of stuff to do. Easy parking.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mfainor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Marketing at Hyatt House Pittsburgh / Bloomfield / Shadyside, responded to this reviewResponded July 24, 2024

Dear mfainor,

It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon.

Best,
Meghan Mongelluzzo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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