After booking a very shady Pittsburgh Plaza Hotel in Greentree I was so happy to move to this hotel. It was clean with great safety features. The staff was professional. Such a fun location in the heart of Pittsburgh!
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TheTravelGirl525
WVStay for the location, not the service
Review of Hilton Garden Inn Pittsburgh Downtown
Reviewed Jul 22, 2021
We stayed while visiting town for a Pirates game. The walk t the stadium is easy and lively. The location in Market Square puts you right in the heart of the city within walking distance to all North Shore (who doesn't love walking across the Clemente Bridge!?!?) and other attractions like PPG plaza fountains where the ice skating rink is during the winter. We got up on a Sunday morning and had a fun stroll around the city.
The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
Date of stay: July 2021The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
Room Tip: Higher rooms have great views if facing Market Square
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this review
Responded Sep 14, 2021
The TravelGirl525,
Thank you so much for your feedback regarding your recent stay with us and we will use this feedback to improve our service in the future. I am very sorry for the issues you encountered during your stay with the food and beverage options on property. Again, thank you for taking the time to provide your feedback and we hope you will choose to stay with us again should you return to Pittsburgh.
Thank you so much for your feedback regarding your recent stay with us and we will use this feedback to improve our service in the future. I am very sorry for the issues you encountered during your stay with the food and beverage options on property. Again, thank you for taking the time to provide your feedback and we hope you will choose to stay with us again should you return to Pittsburgh.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (679)
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All reviews market square great location within walking distance parking garage great stay front desk staff nice hotel per night enjoyed my stay revel downtown cvs elevator stadium game shuttle rates
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Elaine0324
Barcelona, Spain
41
Date of stay: July 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded September 14, 2021
We appreciate the feedback! Thank you for choosing to stay with us!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
eileenmamaw
Pittsburgh, Pennsylvania
3116
via mobile
Every time I would call hotel, I would always speak with Ben. Very friendly, patient answered all my questions. I was Very concerned because I am Grandma, traveling with 2 granddaughters and a scooter. Sorry he wasn’t there at check in. Thanks, Haley. Very comfortable clean room.
Date of stay: July 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded September 14, 2021
eileenmamaw,
Thank you for your review. We are thrilled your enjoyed our property and everything went well when travelling with your grandma! We hope to see you the next time your travels bring you to Pittsburgh.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ZinnerEE
White Plains, Maryland
3717
I highly recommend the place. However, I would just make a few different choices for us.
The pros. Location x 3! You are near everything positive cities have to offer like bars, restaurants, entertainment & museums. Places are beginning to re-open as the Covid-19 pandemic loosens it's gripe. The hotel staff is still, as they should be, in protective mode. Parts of the hotel are still closed-read the latest. Ask. Bring a face mask. Rules may change but I would prefer to have one and not need it than the opposite. There are hand sanitizer stations everywhere you could possibly need one. I love places that have Keurig coffee pots. I wish they would mention that on their web pages. Then I would bring my favorite K-cup and not rely on them to scratch my personal preference.
The cons. Instead of selecting our room I opted to have the HHonors App select for me. Huge mistake. We paid for a corner room with 2 Queen beds, sort of an upgrade. There could not be a crappier corner room, view wise, than room #422, the room the App selected. Mind you, the hotel was mostly empty. Don't let the App chose your room is the lesson I learned. DIY from the options provided via electronic check in. The other crappy, intended pun, thing about the room is the height of the toilet, about 13 "H, if my iPhone measurement tool is accurate. If you are over 50, overweight, or have bad knees a 13" toilet seat height is uncomfortably low. I know it doesn't have to be ADA compliant, which is about 16" H, because we didn't request an ADA type room. However, you may want to ask for an ADA type room if you have any physical issues that makes sitting this low on a toilet seat uncomfortable.
Room tip: The view from room #422 is crappy for an upgraded corner room price. Avoid it.
Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded September 14, 2021
ZinnerEE,
Thank you for your detailed review. We are glad to hear you enjoyed our location and I apologize for any issues that occurred during your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
deanna19382
Lancaster, Pennsylvania
1
Walking distance away from major sights. Clean. Friendly staff. Convenient parking. The coffee in the room, the fridge and the microwave were huge perks. We will stay at this hotel again. Pittsburgh is a wonderful city.
Date of stay: June 2021
Review collected in partnership with Hilton Garden Inn
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded September 14, 2021
deanna19382,
We are thrilled to hear that you enjoyed your stay with us. We hope to see you again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LeachFamily726
Palmyra, Pennsylvania
151
via mobile
My family just returned from a stay here and all I can say is wow! The location of this hotel cannot be beat! It’s an easy walk to many attractions and restaurants. Hotel was very clean and staff was super friendly. Parking was a breeze and we loved that the parking garage was connected to the hotel. We will definitely stay here again next time we are in Pittsburgh!
Room tip: Ask for a high floor facing Market Square.
Date of stay: June 2021
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haley Sandoe, Guest Services / Front Office at Hilton Garden Inn Pittsburgh Downtown, responded to this reviewResponded June 23, 2021
Good evening TravelingAwaits,
Thank you for your review, we appreciate the 5 stars. We are so happy to hear that you enjoyed the location of our property. It is definitely very convenient for our guests! We can't wait to see you the net time you visit Pittsburgh.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC