This is a great hotel if you want to be in the heart of the city. It's very close to Market Square and there are lots of options for food and entertainment. We stayed there before a Pirates game and we couldn't have been happier. The staff were friendly and helpful. We would stay here again!
Thank you so much for your review!
First the good. Zaituna at the front desk is outstanding. It was our first time in the city and she took her time to aquaint us with the area and the hotel. We also had to change rooms on our second day and Zaituna had everything taken care of before we arrived at the front desk! Customer service at its best.
The bad news is that Hilton doesn't get it. Hilton has not only taken away the breakfast benefit for honors members, but they have also closed the restaurants that serve breakfast. They have stopped daily room cleaning. They have closed the executive lounges. They have closed the bars. In short, unless you are staying at a luxury Hilton hotel ( Waldorf Astoria etc.) you can expect to receive motel type amenities at hotel prices
Thank you for your review. We understand how frustrating these things can be to our guests and we are doing our best to bring each amenity back. However, you are correct that breakfast is no longer included for our HHonors members and it has been replaced with a $10 food and beverage credit that can be used at our restaurant or pavilion pantry and housekeeping service is upon request, but they are here every day if housekeeping service is desired. Again, thank you for providing us with your feedback.
The hotel staff were very friendly and helpful. The checkin and checkout process was easy with the Hilton app. This is one of the cleanest hotels I ever stayed at. The nice thing about this hotel is that it’s walking distance to a lot of restaurants, coffee shops, and milkshake factory. Also close to tourist sites, like Andy Warhol museum, incline, etc.
Wow! Thank you for such a positive review. We love that everything met your expectations. We always strive to ensure every guest has a wonderful stay!
We stayed while visiting town for a Pirates game. The walk t the stadium is easy and lively. The location in Market Square puts you right in the heart of the city within walking distance to all North Shore (who doesn't love walking across the Clemente Bridge!?!?) and other attractions like PPG plaza fountains where the ice skating rink is during the winter. We got up on a Sunday morning and had a fun stroll around the city.
The hotel was also very clean and the room was comfortable with a really nice shower. However, we encountered a problem using the elevator upon arrival. We checked in using the Digital Key (which seemed preferred by the hotel), but could not get it to work in the elevator. I have read this in other reviews also. While this doesn't seem like a huge deal, it was because a wedding party/guests were filling the lobby when we checked in making everything that much slower. The parking is very convenient. While $30 a night seems steep, I felt our car was safe and the parking garage elevator is connected to the hotel, so it was easy. I was frustrated that the hotel website advertised the Revel restaurant opening at 7am on Sunday, when in reality it did not open until 10am for Brunch. My only other complaint was the change in Hilton gold member rewards. The reward is no longer continental breakfast, but a flat rate you can spend anytime of day. This may actually work out better for some, but I had a hard time getting answers from the front desk staff on what the reward covered. And, I had to make a call days later to get the money credited because it did not automatically occur. I would have never known if I didn't check my cc statement. That is really annoying. However, the hotel staff I spoke to was very accommodating and fixed the mistake immediately.
The TravelGirl525,
Thank you so much for your feedback regarding your recent stay with us and we will use this feedback to improve our service in the future. I am very sorry for the issues you encountered during your stay with the food and beverage options on property. Again, thank you for taking the time to provide your feedback and we hope you will choose to stay with us again should you return to Pittsburgh.
After booking a very shady Pittsburgh Plaza Hotel in Greentree I was so happy to move to this hotel. It was clean with great safety features. The staff was professional. Such a fun location in the heart of Pittsburgh!
We appreciate the feedback! Thank you for choosing to stay with us!
