Hi billwT889NO,

Thank you for taking the time to share your feedback with us. We appreciate both your compliments and constructive criticism as they provide valuable insights into areas where we can improve our services.

We are delighted to hear that you found our hotel's location convenient and our staff pleasant. Providing excellent service and ensuring our guests' comfort are top priorities for us.

However, we are disappointed to learn that certain aspects of your stay did not meet your expectations. We sincerely apologize for any disturbances caused by noise during your stay. Your feedback regarding the noise from deliveries, garbage collections, and outside voices is duly noted, and we will explore options to minimize such disruptions, including the possibility of implementing additional soundproofing measures.

Regarding your experience with our breakfast offerings, we regret any inconvenience caused by the lack of complimentary breakfast for UK Hilton gold card members. We will review our policies to ensure that they align with the expectations of our valued guests.

Furthermore, we understand your concerns about the presence of individuals in the vicinity of the hotel. Please rest assured that the safety and security of our guests are of paramount importance to us, and we continuously work with local authorities and community partners to address any issues related to neighborhood safety.

Once again, we appreciate your feedback and apologize for any inconvenience you experienced. We hope that despite these issues, you were able to enjoy your time in Pittsburgh. Should you decide to give us another chance in the future, we would welcome the opportunity to provide you with a more pleasant and memorable stay.

Warm regards,
The Hilton Garden Inn Downtown Pittsburgh Team

Thank you for choosing to stay with us during your family wedding event. We're delighted to hear that you enjoyed your time at our hotel and appreciated our gathering spaces, clean rooms, and friendly staff.

It's wonderful to know that you found our in-hotel restaurant offerings to your satisfaction, and we're pleased that you had a positive experience with both the breakfast buffet and a la carte service.

We apologize for any inconvenience you experienced with our valet-only parking system. We appreciate your feedback and will strive to streamline this process for our guests in the future.

Thank you for mentioning the noise level in your room. We understand the importance of providing a peaceful environment for our guests, and we're glad that our location offered a quieter experience compared to other cities.

Once again, thank you for your kind words and valuable feedback. We hope to have the pleasure of welcoming you back for another memorable stay in the future.

Dear T4055XCrohitk,

Thank you for sharing your thoughts following your recent stay with us. Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensure that we provide the best possible experience for all our guests.

We are pleased to hear that you found our location convenient and that you enjoyed the comfort of your room. However, we are truly sorry to learn of the challenges you encountered during your stay.

We apologize for any inconvenience caused by our parking fees. We regularly review our pricing to ensure it remains competitive while still allowing us to maintain the quality of our facilities and services. Your feedback regarding the need for a room refresh and the issue with the door handle is deeply concerning, and we will be addressing these matters with our maintenance team immediately to prevent such incidents from reoccurring in the future.

Additionally, we apologize for any inconvenience caused by the elevator situation. We understand the importance of having all facilities fully operational for our guests' convenience, and we will work diligently to ensure that such issues are addressed promptly.

Regarding breakfast, we appreciate your feedback on our cook-to-order option and acknowledge your suggestion for a buffet-style breakfast. We will take this into consideration as we continue to evaluate and improve our dining offerings.

Once again, we sincerely apologize for the shortcomings you experienced during your stay. We hope that you will allow us the opportunity to restore your faith in our hotel and provide you with the exceptional experience that you deserve on your next visit.

Please do not hesitate to reach out to us directly if you would like to discuss your stay further or if there is anything else we can assist you with.

Warm regards,
The Hilton Garden Inn Downtown Pittsburgh Team