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“great digs good breakfasts”

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Omni William Penn Hotel
Ranked #5 of 68 Hotels in Pittsburgh
Certificate of Excellence
Frederick, Maryland
Level Contributor
213 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“great digs good breakfasts”
4 of 5 bubbles Reviewed 1 April 2012

We spent 2 nights in the executive suites. It was a great room and they even sent her a bottle of sparkling wine for her birthday.
It is so accessible for downtown events we were able to walk to consol energy center. Lots of Penguin fans.
It is an old hotel with lots of class.
You have to pay per day across the street .
Staff is very professional.
Higher floors have better views.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxon27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 10 April 2012
Thank you for your review of The Omni William Penn. We are glad you had a great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,786 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (382)
Date | Rating
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English first
New York City, New York
Level Contributor
84 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed 31 March 2012

OK - for starters, I'm a sucker for historic old hotels that have managed to retain some of the dignity and grandeur that American cities have simply let fall into ruin. I had walked through the lobby of the Omni William Penn several times in previous years, simply to admire the grand lobby and chandeliers, so I was especially pleased when we scored this property on a Priceline bid. In this case, we were there to visit our college-aged son, who stayed with us on a roll-a-way bed. The room was plenty spacious enough to do that, and beautifully decorated in keeping with the era of this beautiful old building.

One could argue as to whether Pittsburgh qualifies for 'big-city' status, but regardless, I found the reception staff to be especially friendly and helpful for a big city hotel, even when confronted with some pesky questions about local directions et al. (I ALWAYS get lost in Pittsburgh!) Had wished there had been time to have a drink in the lobby bar, but we never quite got to that, though the adjoining Starbucks was very handy.

I would gladly pay regular rates to stay at the Omni Penn again - SO much more interesting than the mass-produced Westins and Hyatts these days. Even more excited to hear they are in the midst of renovation. A good sign for the preservation of a grand old lady!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PDCE-85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 10 April 2012
We always enjoy hearing from lovers of history and loved reading your review of The Omni William Penn. Thank you for all of your complimentary comments and we look forward to having you experience our newly renovated rooms during your next visit!
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Hampstead, Maryland
Level Contributor
216 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 31 March 2012

Spent two nights here during the college basketball playoffs and was not impressed. Room was clean but dated. I had more floor space in the bath room in my last cruise cabin. Sink was small with enough room to lay a toothbrush and that's about all. The TV was mounted on the side of the room so you had to turn your head or lay on your side to view. I never like hotels that think they have a great reataurant. They never furnish the room with a "fridg or microwave". Come on, even "Days Inn" gives you those. Vending machines in the hall only took change, no bills or credit cards. Who carries $2 in change for a soda in their pocket. And the biggest complaint is the "WIFI" that cost $9.95 per day in your room. But you could haul your laptop to the lobby (where the coffee shop and restaurant is) and use it free. So I pay $140 a night and still have to pay for WIFI and anyone can walk in off the street and use it for nothing. I understand that running a hotel is a business, but come on guys.

Room Tip: Don't get a corner room.
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank skiwithapro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 10 April 2012
We regret to read about your recent stay with us and appreciate the opportunity to understand what aspects of your stay did not meet your expectations. If you would consider returning in the future we invite you to join our complimentary Select Guest program. Membership includes many perks such as wireless internet access at no charge and free beverage delivery service each morning. In addition, we are winding down a full renovation of our guest rooms that we are sure will impress. Thank you again for your valuable feedback and we hope we will have a future opportunity to exceed your expectations.
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Prospect Park, Pennsylvania
2 reviews
4 of 5 bubbles Reviewed 28 March 2012

I recently stayed at the Omni William Penn Hotel for St. Patty's day weekend, and I have to say this is a very nice, clean hotel. The lobby is beautiful. The hotel is right downtown in the middle of everything, you can walk to almost anywhere. The only con I have is with the parking, you have to pay per day to park in a parking garage, the parking lot is directly across the street from the hotel.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slare916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 10 April 2012
Thank you for your complimentary review of The Omni William Penn. We are glad you had a great stay and appreciate your comments regarding parking. We do our best to maintain competitive parking rates but as you will find with most downtown properties our parking options are limited. We hope this did not detract from your overall experience and we hope to have you as our guest again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frederick, Maryland
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 26 March 2012

My wife and I stayed at the Omni William Penn Hotel while we were in town for a university alumni function. First, a bit of disclosure, we held our wedding reception at this hotel in 1996, when it was the Westin William Penn Hotel.

The lobby is as magnificent and as grand as ever. The staff were all friendly, and offered unforced greetings if we were passing them in the lobby or hallways. The front desk staff was efficient and quick to remedy an issue at check in. Our room was updated, and oversized (we had an executive suite), with all the amenities (except the minibar was not stocked at all). Different from some previous reviewers, we did have thermostat control in our room, and it worked well.

Unfortunately, parts of the hotel are undergoing renovation. While there was no noise to disturb us, it appeared the fitness center was not open for use.

I can't comment

Room Tip: Have a seat at the bar in the Palm Court lobby. Danny and Dawn to special care of us, and were as f...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BillU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 28 March 2012
It was a pleasure to read that you and your wife were able to return to the William Penn after being married here 16 years ago. We are pleased that you found the ambiance and staff to be as inviting as you remembered and we hope you will return again soon.
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Newton, Massachusetts
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 22 March 2012

Gorgeous old hotel in downtown Pittsburgh, but a little rough around the edges. Good workout room, decent Terrace restaurant and convenient starbucks. Also good location for downtown business. Service attitude was just average to a bit dour.

Room Tip: ask for a view as many rooms face an alley/brick wall
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni William Penn Hotel, responded to this review, 28 March 2012
Thank you for sharing your feedback on TripAdvisor. We are currently under renovation and hope that upon completion the rough edges will all be ironed out. We hope you will return to experience our new look.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

Being the official host hotel for the Tournament must be a trying experience for staff, but they handled it with grace and ease, making us feel like the only guests in the hotel. We got there a bit earlier than check-in time, so they checked us in when they could, left me a voice mail when the room was ready, and had the keys waiting when I arrived. They honored my request to have a room as far away from the elevator as possible (I hate loud foot traffic near my door), and put us on the 9th floor.

The room was more than spacious enough, bathroom was nice, closet space and hangers more than sufficient, and the bed was quite comfortable. Staff continued to be friendly and helpful throughout the property all weekend. I can't imagine how this stay could have been better.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingToast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni William Penn Hotel

Property: Omni William Penn Hotel
Address: 530 William Penn Place, Pittsburgh, PA 15219-1820
Phone Number:
Region: United States > Pennsylvania > Pittsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Pittsburgh
#2 Romantic Hotel in Pittsburgh
#2 Business Hotel in Pittsburgh
#3 Luxury Hotel in Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni William Penn Hotel 4*
Number of rooms: 597
Official Description (provided by the hotel):
This classic downtown hotel, known as the "Grand Dame" of Pittsburgh, has defined history and elegance since its opening in 1916. A recent multi-million dollar renovation modernized this property to meet the needs of today's traveler. This luxury property is known for its outstanding service, guest room accommodation, award-winning dining and its city center location. The Omni William Penn is situated in the heart of downtown with easy access to sporting, culture, shopping and dining. ... more   less 
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Also Known As:
Omni Hotel Pittsburgh
Omni Pittsburgh
Pittsburgh Omni

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