Recently stayed here after getting a free week from Interval. We knew going in that the reviews were not great so had limited expectations. The check-in was a mess since we had booked River Village 1, and they checked us into River Village 2. I mentioned that we really wanted the golf course view and open porch. He asked if I was sure which unit I booked. I was and when I asked if he wanted to see the confirmation he was dismissive and said we would have one with our unit and it was nicer.
They immediately sent us to a Guest Service specialist who I also mentioned the switch too and she said "it happens" and immediately tried selling me a unit. I mentioned but for now just wanted to go to the unit. that I might go to the presentation the next morning.Went to the unit at River Village 2 and saw we had a nice view of the neighbors deck about 5 feet away. Drove back to check-in and spoke to the woman at Guest Services.She immediately asked if I wanted to sign up fort the sales presentation the next morning. When I mentioned not sure I just wanted to switch to River Village 1 as I had booked. Her tone changed as her whole service apparently was just trying to bring me into the presentation and not really help.
She told me to get in the check in line (which I had stood in once and now faced with another half hour wait) and to beg them to switch me to unit i first booked.
The new clerk was able to move us. I thanked her repeatedly and mentioned that one of the reasons we wanted that was for the outdoor deck. When we got to the new unit it was nice but we found out the upper units only have the enclosed porch and not the additional outdoor one like the lower ones.
The unit itself was nicer than what I expected. The kitchen was well stocked with equipment and utensils. It also seemed clean.
The living room was disappointing as it was very dated with old ski lodge type seating (cushions on wood). The cushion seemed very dirty and we stopped sitting on them the 2nd day when a 3inch bug/spider hybrid looking thing crawled along the cushions as we watched the old, small tv.
The lower bedroom had two beds. It was nice and dark in the bedroom. 2 beds which were too soft for my tastes, but the biggest complaint was the fitted sheets were not big enough for the bed so we woke up laying in the bare mattress which was gross.
The upper bedroom had one queen bed and a TV. The room had plenty of light and windows and a small bathroom right outside it. It was a little warm as there was only one small floor vent. The bathroom was like a sauna since there was a small heater that worked non stop. Total waste of energy for the resort as we had to open a window.
Even though i pointed out a lot of negatives, we liked the unit for the privacy. The other offerings at this resort look private from the online pics but seems like River Village one has the most privacy when sitting outside on your deck. Also, enjoyed the view of the golf course.
If you do not like stairs or bugs this section of the resort will be a problem. Many, many moths in the unit. They were in every room and in every curtain. I was fine with them but the bugs in he cushions definitely made us uncomfortable in the living room to the point we never went in it all week.
The resort has a lot of offerings for kids. Big pools, basketball courts, volleyballs and indoor rec center. The fitness room was disappointing for a resort with a thousand units as it had 2 steppers, 2 treadmills, and 2 bikes.
Some staff were very pleasant (rec center staff) and other couldnt care less (check-in) or too focused on making a sale to listen to a guest (Guest Services).
There was a shared laundry room by the car port which was nice, especially considering it was free. Parking here was tight since if you have more than one car it probably better to leave one at Shawnee Inn or REc Center.
Overall we probably wont book here again but would take another free week. Be prepared for bugs older units but at the same time you can enjoy the sights of the lower Pocono Mountains.
- Also Known As:
- Shawnee River Village 1 Hotel Shawnee On Delaware