Our stay was horrible.
We waited exactly one half hour to check in. While standing at the desk that whole time, no one even acknowledged us. Another customer standing with us said one of the computers was down and he had been waiting. A customer with several rooms and a booking error tied up that one computer for that half hour. Not once did anyone say 'we'll be with you as soon as possible' or 'sorry for the wait', nothing! When we got to our room, we found it hot and when we called the desk were told the air is off for the winter; that you either get heat or air, not both, and it would not be air since it is drained for the season. And we couldn't open the windows because, well, they don't open, or open the door because the family down the hall was so noisy and obnoxious. So we went to the pool, and it was freezing. My kids wouldn't go in. (And these are kids that swim in the Atlantic ocean from April to October....) When I asked if we could get a refund if we left and didn't spend the night, the desk told me we were welcomed to check out, but couldn't discuss a refund until the next day when a manager was in. NO ONE CARED about anything! Thinking we would get a few hours rest before the long drive home, we napped, and ran out early on Saturday. When I stopped at the desk to drop off the key, there were customers waiting, and no one at the desk.
Will never return or recommend, and will not book thru choicehotels.com again.
- Official Description (provided by the hotel):
- Full Service Hotel along route 80 and close to shopping and restaurants ... more less
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- Also Known As:
- Quality Hotel Stroudsburg