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All reviews historic hotel older hotel breakfast buffet modern amenities old world charm step back in time ceiling fan home fries lots of history chain hotels old style cookie cutter community arts center downtown williamsport outdoor pool air conditioner the general manager
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Reviewed October 11, 2017

the genetti is an older style hotel in downtown, they have tried to preserve the 1920s-1940s feel of the property with corridors lined with photographs of the great and the good of those eras that have stayed or visited. our room was nice with a good view over downtown and the hills beyond, breakfast was ok but the bar where it is served is in the middle of refurbishment so it's a bit haphazard, staff were lovely.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this reviewResponded October 13, 2017

We are constantly trying to improve our product which does unfortunately require us to do some renovations during business hours. My apologies that it had a negative effect on your stay. But we are done now and hope you can pay a visit soon to see the finished product.

Regards,

Marc Schefsky
General Manager
GM@Genetti.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2017 via mobile

First, gps couldn't find address. Called hotel and they said it happens all the time and they don't know why. Gave me the address to a bar to help find the hotel. After driving in circles for 40 minutes (one way streets, street closures and a car fire, not ours) we finally figured out how to get to the front of the hotel. No where to park so we were told it was okay to illegally park in front of hotel. (Their parking lot was full and blocked by fire trucks). The check in person was friendly. We needed to unload the luggage, they gave us a kitchen cart because they couldn't find any of their luggage carts. It worked. We were so tired we would have used anything to get our luggage upstairs. The bar/restaurant was packed and the entire lobby area reeked of cigarette and cigars from people smoking in the doorways. Finally got to the room (slowest elevator ever), it was clean but really rundown. Bed wasn't very comfortable. We were on the 10th floor and it was quiet, thank Goodness. Breakfast buffet was empty when we got there. One person running back and forth couldn't keep it stocked so everyone was standing around and taking food as quickly as it was put down. Overall not worth the effort or price. I noticed the hotel had charged the card I used to reserve but also charged the card I gave them at check in. At checkout they said that they had charged the original card because they were full that night and we were late. (Keep in mind I called them at the check in time and an additional two times before we arrived letting them know we were coming but would be late). I am still waiting for the money back on the other card. If you have a choice, choose somewhere else.

Stayed: October 2017, travelled as a couple
Thank createandcapturelife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this reviewResponded October 13, 2017

Yes it was an unfortunate turn of events with the car fire that happened across the street from the hotel on the night of your arrival. We apologize for the inconvenience it may have caused with getting into our parking lot. We would also like to apologize for the inconvenience of the lack of luggage carts available, we have many, but unfortunately some must have been in other guest's rooms for use in the morning.
As can be seen on the Tripadvisor review site, we are one of the top ranked hotels in the market. It is unfortunate that you did not have the same experience that most or our guests have when they visit our hotel, many on a regular basis. For that we apologize. I appreciate the comments, and will take them to my team in order that we may use them to help us continue to strive to be the best. If you would email me at the address below, I would be happy to look into your charges to make sure the other card has indeed been cleared.

Kindest regards,

Marc Schefsky
General Manager
Gm@Genetti.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2017 via mobile

Front desk staff very courteous and thoughtful. I still remember the persons name who helped me. Thanks Cheryl! You will not get personal treatment from someone at a corporate chain like you will here. Unless you're at the Ritz Carlton. The Genetti is a far cry from the Ritz, but it's nice and clean. My room smelled like leather and wood. The whole place is dated, but that is sort of the appeal. I'd recommend the bathrooms get updated. However, it all works well and is clean and well appointed. I'm told the breakfast buffet is very good. Appears to have a nice bar at street level. Plenty of parking. There are a lot of decent restaurants with in walking distance. You are not staying anywhere better for the money. The rate is very inexpensive in general and especially considering the accommodations. Forget your rewards points. This is better.

Stayed: September 2017, travelled on business
Thank mike v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this reviewResponded October 7, 2017

We are thrilled that we have another guest experience posted like yours. It is a huge help in our effort to get the good word out. The fact that you “get it” speaks volumes! Did our guestservices staff tell you that we are now an affiliate of Best Western? If you email me at GM@genetti.com I’ll get you signed up and give you double Bestwestern rewards points to boot!! Good at any BW worldwide, and unlike other programs the points NEVER expire! You get the best of both worlds with us! Old school hospitality and charm and points too!!
Thanks again for the post.

Marc Schefsky
General manager

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Reviewed September 29, 2017

Our family was on a long road trip and fortunately stumbled upon this gem. It was well worth the detour from the highway and we could not have been happier with our stay. The front desk staff was very welcoming and we were able to get a enormous room, with three beds and a sitting area, to fit our family at an amazing price. The room was modern and clean with very comfortable beds. The historic decor in the lobby area was quant and interesting. Breakfast, in the morning was plentiful with an array of options. What a refreshing night! We would absolutely go out of our way to stay here again.

  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Doha_dweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this reviewResponded October 3, 2017

Thank you for taking the time to spread the news about our gen here in the Valley. I'm glad that we were able to exceed your expectations. We look forward to having you and your family visit us again soon.

Regards,
Marc Schefsky
General manager

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Reviewed September 25, 2017

From the moment we checked in to the moment we checked out our stay could not have been more perfect. Our check in was slightly delayed as the woman ahead of us was very agitated that she had failed to find the parking lot. The desk clerk (Tim) was polite, friendly, apologetic and informative. But she was as mad as a wet hen and nothing he could do was going to break her mood. He never stopped smiling or trying to create a happy customer. We were next and had a good chuckle and an easy check in - yes, coming from the interstate the parking CAN be a little challenging on the 1-way streets of Williamsport but with traffic so light, it's really no big deal to circle the lot.

Our 2 room suite was fabulous on the 4th floor. Equal parts historic hotel, 70's throwback and modern convenience. My wife and I had a good chuckle with some of the amenities (in wall hair dryer) but some of the period furniture was spectacular. The beds were very comfortable, the air conditioner was just right during a heat wave, and the wifi was stronger than any hotel I've ever stayed in. It was a very enjoyable step back in time. Housekeeping was outstanding and our room was prepared on a daily basis.

The free breakfast would run you $25-30 somewhere else in town - too bad we only took advantage of it 2 out of 4 days. The cook and waitress were friendly and attentive and the buffet stations were not loaded up with food drying out. They regularly came out of the kitchen to refresh the buffet trays. What a tremendous perk which puts other hotel breakfasts to shame.

The location is fabulous in downtown Williamsport within easy walking distance to restaurants, pubs and the beautiful old town downtown stroll. Also easy walking distance to several historic sites - don't miss the visitor bureau just two blocks down the street for great inside info.

Our checkout was a breeze. Can't wait for our next visit!

Room Tip: We were on the 4th floor - would imagine higher up would provide better views
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reviewhawk, General Manager at SureStay Collection by Best Western Genetti Hotel, responded to this reviewResponded September 27, 2017

Youv'e said it all. It is everything we stand for and work to deliver here at the Genetti. Thank you for your business and taking the time to write the review. It means alot to us!!
Hope to see you again soon.

Marc Schefsky
General Manager

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