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“Relocated here because of Best Western's overbooking!”

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Ramada Middletown Newport Area
Ranked #16 of 18 Hotels in Middletown
Billerica, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Relocated here because of Best Western's overbooking!”
1 of 5 bubbles Reviewed 21 August 2011

Room smelled of mold and mildew. Air conditioner was too loud. Out dated and old furnishings. The most unfriendly people at the desk. The bartender was accommodating. This was not our CONFIRMED hotel. We were relocated here at our expense because the Best Western had "water issuses" with some of their rooms. We later found out that the Best Western had overbooked and there was no "room damages" at there hotel. Would not stay at a Ramada or Best Western affiliate EVER!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Sandy101_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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798 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 17 August 2011

There is no description except totally horrible and extremely dated. The hotel was a recommendation on a website for a wedding we were attending in Newport. The rooms were dreary, walls badly in need of painting. stained rugs, no headboards on the beds. To make matters worse, the room had spiders and ants.

We left the room at 9:00 a.m. and returned at 3:30 p.m. to find that housekeeping had not gotten around to cleaning the room. We complained and attempted to find another hotel, but because it was Jazz Festival weekend, there were no rooms available.. We had no choice but to stay. I The person in charge was extremely apologetic and acknowledged that my complaints were valid.

We were very surprised to find the conditions to be as unacceptable as they were, especially since the hotel was recently taken over by the Ramada Chain. I have read some of the other reviews and cannot believe that other travellers found this to be a nice hotel.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank sneadNaples
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 July 2011

The room was clean and large, but could use some updating. The on-site bar and restaurant staff were great. We also used the shuttle to downtown, it was very convenient.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
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    • Service
Helpful?
3 Thank B40Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Andover, MA
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 22 May 2011

We just returned from our stay at the Royal Plaza...Now a Ramada. We went to Newport for a wedding and this was one of the properties suggested by the bride. After reading some of the reviews I must confess I was a little nervous....but knowing the bride I felt that she would not steer us wrong...and she didn't. This was a very nice property. I do not know what the other rooms looked like but ours was VERY clean, old yes, but the paint was fresh, the rug was clean, the bed was comfortable, the towels were large and soft, the staff was pleasant.
It is not the Hyatt, so if that is the level of hotel you are looking for this is not the place for you. That being said It also is not the price of the Hyatt either.
I would recommend this as a nice place for a short stay while in the Newport area.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
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Helpful?
4 Thank Bella349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, New Hampshire
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 May 2011

We just left, thankfully for another hotel. We've taken over 20 photos and will contact the new management-Ramada. Clearly the room had water damage given the overwhelming musty smell. First was the little bug on the bed when we pulled back the comforter. The worst was half the side of the dresser was covered in old mold as well as black sooty mold in the bottom drawers with tiny bugs. A hole in the bathroom door, a door handle falling apart, brown goop dripping down the wall, and back to the awful smell. Everything is outdated from the ancient little TV, rusty metal trim in the bathroom, to the lamp that doesn't work. I asked for a manager to explain we were leaving and showed her the issues but got no response other than to have us check out as requested. Yuck, yuck, yuck. Oh, beware.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DistictVoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staunton, Virginia
Level Contributor
94 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 16 April 2011

I spent two nights at the Royal Plaza while in Middletown for a funeral.
The room was spacious and clean, and the bed comfortable. The heating and coolling worked quickly. The bathroom was well appointed and modern.
It would have been nice to have an easy chair in the room with a reading lamp, but reading in bed or with the straight chair and table worked.
The staff was very helpful in giving directions and helping with planning how long it would take to get one place or another.
The restaurant served a good breakfast buffet, and I noticed that people not staying at the hotel were coming there for lunch and dinner.
The hotel is very convenient to Newport, including the beaches and mansions and the boutiques downtown. Easy to get to Logan Airport from here.

Room Tip: First floor back.
See more room tips
  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ValleyGuy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 February 2011

As a business traveler I don't always stay in the nicest hotels, and this is not the Ritz. However, the facilities are well above par, the rooms are clean and the food in the restaurant is quite good.
The hotel is situated in a central location, with multiple stores in very close proximity. A very friendly staff, in particular: the Front Desk clerk, Lauren, was very knowledgeable, helpful and courteous. She went well out of her way to provide excellent service.
I would recommend this hotel for an outstanding stay on a budget price.

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReviloD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Middletown Newport Area

Property: Ramada Middletown Newport Area
Address: 425 E Main Rd, Middletown, RI 02842-5213
Phone Number:
Region: United States > Rhode Island > Middletown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Middletown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Middletown Newport Area 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
On your next trip to New England, book a room at our Ramada Middletown hotel near Newport beach community and downtown shopping area. Our Middletown, RI, hotel is just minutes from exciting area attractions and sightseeing, making your stay with us fun and carefree. Our 132-room property offers guest laundry services, free parking for vehicles of any size and free Wi-Fi internet access. Handicapped-accessible rooms, non-smoking rooms and whirlpool suites are available at our hotel in Middletown, RI. ... more   less 
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Also Known As:
Royal Plaza Middletown

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