We'll start with the good: the housekeeper did the best they could with what they had to work with in our room. Despite the room's condition, I felt what was there was as clean as could be with what I'm sure were the limited supplies the housekeeper has to work with. Also, a couple of service incidents that required associate assistance, the employees I encountered were nice and fairly quick to respond to my requests.
Now on to the topic of upkeep. I work in hotel management and I am fairly understanding that sometimes budgets don't allow for big million dollar renovations, that being said there were many inexpensive things that could have been done to improve the feel of this hotel. First, we were staying on the first floor (135) and were assigned a room near the bar- this made sense to me because we were attending a wedding and there was an after party at the hotel so I'm sure they wanted to limit any noise complaints. The first floor would be fine, except that on our walk to the room we passed many "back of house" areas including the kitchen and the laundry room. Everytime we passed these areas the doors were wide open giving guests a view of food prep (which convinced me not to eat the free breakfast) and laundry (at least I saw a comfortor being washed). We all understand hotels have these areas, but as a guest I don't want to see it. Then, we got to our room and turned on a very dim light...I'm thinking they put a 20 watt bulb in to limit how well you could see the room. There was not nearly enough lighting. The walls were in very bad shape...cracks, marks, stains etc...a Mr. Clean Magic Eraser would have been a big help. We also had drain flies in our bathroom sink which generally appear from food...eew. The room did smell old and musty but on the plus side our windows did open. However, with no screens and being on ground level we didn't really feel comfortable keeping them open very long. The windows only had black out drapes and no sheers so you were either sitting in complete darkness or had no privacy (especially on ground level). The furniture was badly worn, the bedding and the tv were from the early 90s (at the absolute earliest). Our television remote worked but the back cover for the battery was missing and so the battery was exposed. Also, one very poor housekeeping experience: when I got out of the shower in the morning and grabbed a clean towel I opened it only to find it had tons of little black hairs stuck in it! My stomach turned and I tossed it and grabbed another...all the rest were clean but it definitely left me wondering.
Hopefully since this hotel was recently taken over by Ramada, they will put some time and effort into improvements....
- Official Description (provided by the hotel):
- On your next trip to New England, book a room at our Ramada Middletown hotel near Newport beach community and downtown shopping area. Our Middletown, RI, hotel is just minutes from exciting area attractions and sightseeing, making your stay with us fun and carefree. Our 132-room property offers guest laundry services, free parking for vehicles of any size and free Wi-Fi internet access. Handicapped-accessible rooms, non-smoking rooms and whirlpool suites are available at our hotel in Middletown, RI. ... more less
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- Also Known As:
- Royal Plaza Middletown