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“Great Customer Service, clean comfortable room=great stay!!”

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Comfort Suites Bluffton
Ranked #5 of 6 Hotels in Bluffton
SC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Customer Service, clean comfortable room=great stay!!”
Reviewed 23 May 2011

Several nites stay for Mom's 90 birthday weekend..Desk Manager Charles exceeded our expectations with great service and recommendations.room very comfortable, pool clean

Room Tip: call Charles -he is this Hotel's best asset
See more room tips
  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RustieSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 27 October 2011
Thank you RustieSC, We are grateful for your kind review of our Choice Hotel. Our Team works very hard daily to ensure guests have a good experience. Thank you for your compliment on Charles, he will be here when you return, we hope to see you sooner than later.
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247 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Raleigh, North Carolina
1 review
Reviewed 14 May 2011

I always get nervous about makiing reservations to a new place because my spouse can be pretty particular, but I was very relieved when we arrived at the Comfort Suites. It was in a nice location next to a couple of nice eateries. The kitchenette was impressive with a full size fridge and a granite counter. The place was clean and in excellent condition. And lastly, the beds were so comfortable that my spouse was pulling back the sheets to see the make of the mattress. This hotel exceeded our expectations!

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank We_call_NC_home
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 27 October 2011
Thanks from our Choice Team here in Bluffton, South Carolina. We hope to see ya'll soon.
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Daytona Beach, Florida
1 review
Reviewed 7 May 2011

I don't know his last name; but his first name is Charles (from Canada, I believe). He was on duty at 3:00 pm on May 5 when I checked in. I found Charles to be very attentive and had an extremely wonderful sense of humor. His directions to places were impeccable and because he welcomed me so warmly it made my stay all the more wonderful.

He was also helpful in my getting a bottle of water late in the evening.

You should keep him and give him a raise for his excellent service in making travelers feel welcome to Comfort Suites.

Your hotel went from "I don't know if I'm going to like this" to "My stay at Comfort Suites Blufton, SC is TOP QUALITY!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panamapepino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 12 May 2011
Thank you for your Kind words about Charles. We are very pleased to hear you had a pleasent stay with us and Charles made you feel at home. We hope to see you again in the future as you are always welcome at our establishment.
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pittsburgh
1 review
Reviewed 3 May 2011

I have stayed at this hotel 4 or 5 times over the last several years and would higly recommend it. The rooms are very clean and the staff responsive to questions or needs. As mentioned in previous reviews, Charles (at the front desk) was very friendly and helpful. The location is great, but without the cleanliness and staff, would not mean as much. If your child is a student at USCB, they may be able to give you a discount on the room, so be sure to mention it.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budgettraveler51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 12 May 2011
Thank You very Much for your Review of our Hotel. We are very pleased to hear you had a pleasant stay with us and hope to see you again soon.
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A TripAdvisor Member
Reviewed 19 April 2011

We had stayed @ this property a year or so ago & were happy to return during our children's spring break. Once inside, we were quickly disappointed in our decision to return. From the entrance, you can clearly see the hotel is run down & badly out-dated. Once in the room, we noticed the tiny couch was thread-bare with actual holes/ missing pieces of upholstry missing in the cushions. The desk & chair were so poorly situated that you had to physically move the furniture to navigate around it. The bathroom was mildewy smelling & the toilet felt like it was about to give way. A/C unit switched between heat & cool air @ will....we didn't touch it. Had to have room card/key re-done the few times we left...didn't let us in more than once. Pool was FILTHY. B'fast was sparce...very few offerings. Front desk staff was not happy to be working. Other than a great location, nothing else good to say. We found another hotel & left ASAP for our week long stay.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 26 April 2011
We would like to thank you for your review of our hotel. We are very sorry you did not have a pleasent stay with us. We would like to thank you for bringing your concerns to our attention. We will continue to work on and improve the concerns you have brought to our attention now and into the future. We hope that if you are in town again in the future you may concider giving us another chance. Again thank you for your review and bringing you concerns to our attention.
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Atlanta, Georgia
1 review
Reviewed 19 April 2011

The service provided by Charles, at the Front Desk, was excellent. He was very personable and friendly, and provided us with a really great room rate. He also arranged for us to have a later check-out time without any hassle.
The Cleaning staff was also very friendly and helpful. Our room was very clean and comfortable.
The hotel location was perfect and within a short walk to several places to eat.
Will definitely stay here again when I am in the area.

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert50z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 26 April 2011
Thank you so much for your review of our Hotel! We are very pleased to hear that you had a pleasent stay with us. We look forward to seeing again if you are in our area again.
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Statesboro, Georgia
1 review
Reviewed 7 March 2011

My husband and I decided to take a night away from home and see a band we liked that was playing in Bluffton. The hotel was only 2 miles from where we were seeing the band and the location was very nice. The guy working the front desk was very friendly, his name was Charles. It helped start our night off in the right direction when we had such good customer service. The room was clean and nice. The only problem I had was that maid service came at 8:30 to our door and woke us up. Then doors continued to slam the rest of the morning. Not sure if it was maid service or other guests. Either way, I would stay there again. The hotel was good for the price paid.

Stayed March 2011, travelled as a couple
Helpful?
Thank smith8482
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmsc253, General Manager at Comfort Suites Bluffton, responded to this review, 26 April 2011
Thank You very much for your review of our hotel. We really Appreciate your review and are very pleased to see that you would return to see us. We have also noted your concerns and will bring them up to staff to make sure they are resolved for the future. We look forward to seeing again and thank you again for you review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Bluffton

Property: Comfort Suites Bluffton
Address: 23 Towne Dr, Bluffton, SC 29910-4201
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Bluffton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Bluffton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Bluffton 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Comfort Suites Bluffton is an all suites hotel featuring complimentary continental breakfast, a variety of Specials and Packages, meeting room and easy access to shopping and dining in the Hilton Head Island area. ... more   less 
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Also Known As:
Comfort Suites Bluffton Hotel Bluffton
Bluffton Comfort Suites

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