To say that our 3 day stay was perfect is an understatement! Check in was a breeze! Quick, efficient... the valet parking, while an extra cost, did make me feel that my car was safe and the fast in and out pick-up/drop off, was appreciated. The room was spotless, huge, very well appointed. We had the one bedroom suite and it was much more suited to being called a one bedroom apartment. There remotes and surfaces were Covid sanitized which was nice. It felt like a NEW apartment! It truly was spotless! The front desk staff... absolute perfection in customer service. Even while training a new girl every of my requests were eagerly met. The girl in training, when alone, did a great job to help us find a dinner spot on King st. And told us where to find Dr. Peppers! Which they do need to stock at the hotel. :) The breakfast staff were the absolute best I have ever encountered at any hotel and I travel 300 days a year and have been to many hotels! Every morning they were cheerful and accommodating! On one day there was a particularly demanding guest in front of me demanding a speciality, detailed breakfast that was not on the menu. They were so kind and catering to this man who obviously thought he was at a 5 star restaurant. LOL. During Covid they are offering a wonderful hot breakfast with...To say that our 3 day stay was perfect is an understatement! Check in was a breeze! Quick, efficient... the valet parking, while an extra cost, did make me feel that my car was safe and the fast in and out pick-up/drop off, was appreciated. The room was spotless, huge, very well appointed. We had the one bedroom suite and it was much more suited to being called a one bedroom apartment. There remotes and surfaces were Covid sanitized which was nice. It felt like a NEW apartment! It truly was spotless! The front desk staff... absolute perfection in customer service. Even while training a new girl every of my requests were eagerly met. The girl in training, when alone, did a great job to help us find a dinner spot on King st. And told us where to find Dr. Peppers! Which they do need to stock at the hotel. :) The breakfast staff were the absolute best I have ever encountered at any hotel and I travel 300 days a year and have been to many hotels! Every morning they were cheerful and accommodating! On one day there was a particularly demanding guest in front of me demanding a speciality, detailed breakfast that was not on the menu. They were so kind and catering to this man who obviously thought he was at a 5 star restaurant. LOL. During Covid they are offering a wonderful hot breakfast with new offerings daily. It’s done cafeteria style and very safe. I hope the powers in charge read this review and will verbally let these ladies know how much their gracious service and hot breakfast meant to us. They were the high point of our stay as well as the most noted. Unfortunately we were in Charleston for 3 days of Dr appointments for our child. It was not fun times but having a comfortable, restful place to return to made all the difference for us. On the last day at breakfast the manager greeted us and inquired about our stay and thanked us for choosing them during these trying times. She even asked if there was anything they could improve on... which is rareMore
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