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“Good location; decent experience”

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SpringHill Suites Charleston Downtown/Riverview
Ranked #35 of 62 Hotels in Charleston
Certificate of Excellence
Reviewed 2 July 2017

We stayed here for 3 nights while visiting our son in the area and seeing the sights of Charleston. Charming location on a little marina, and easily accessible to many parts of the Charleston area. Our room was on the fourth floor…a king studio. No problem at all with noise. The lobby and common areas were freezing cold—way too much AC! The door to our room was warped from humidity and required a rather large “nudge” to open. I’m not sure whether the deadbolt engaged at night because of the warping, either. The HVAC unit was right next to the bed and blew the curtains around as well. It was hard to regulate the temperature and humidity to a comfortable level, as it would get too cold if you turned it up high, and then blow directly on you in bed. If you turned it down, the humidity would get too high. The light over the kitchen area was not working, and the lighting in the suite as a whole was fluorescent, something which seemed rather harsh for a hotel room. The carpet on the floor of the elevator was dirty and had been sprinkled with some sort of a powder which was not vacuumed up. There is a free shuttle service which takes guests downtown and back in the evening. It seems to run efficiently and on schedule, but it would be nice if the hotel staff could give the EXACT location (i.e. which corner of the intersection) it picks people up from downtown, as we were standing on the wrong corner and missed it the first time through. It would be great if it could run at least a couple of times back and forth during the day as well. Housekeeping is very good; the room was clean and the housekeeping staff was unobtrusive. Water pressure was also good—a must in my book!

Room Tip: Upper floor away from elevator for quiet; marina view.
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  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank upstatetraveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 4 July 2017

Dear upstatetraveler_10,
Thank you for evaluating your stay with us. We never want to disappoint a guest, and we are sorry for the problems that inconvenienced you. We will have our maintenance team take a look at the door and air conditioner in the room you stayed in, as well as fix the light in the kitchen. Please accept our apologies for failing to meet your expectations, and we hope to welcome you back for a much-improved visit.

Rick Buggle
General Manager

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18 - 24 of 635 reviews

Reviewed 21 June 2017

We chose this hotel because of the shuttle service. We wish it ran all day! It was still nice to have it at night so you could go downtown without having to worry about finding parking. The hotel itself was quiet, clean and comfortable. Breakfast was great and Karen did a great job with it. She was friendly and had a great smile on her face to greet you in the morning! Thank you and we'll see you guys again.

  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Floridatourist17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 22 June 2017

Dear Floridatourist17,

Thank you for the fabulous review! It's delightful to read our shuttle service worked perfectly well for you and that our associate Karen thoroughly impressed you with her outstanding service. We look forward to welcoming you again at SpringHill Suites Charleston Downtown/Riverview on your next trip.

Rick Buggle
General Manager

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Reviewed 19 June 2017 via mobile

This hotel is perfectly located if you are planning on taking a cruise out of the Charleston Port. It is located only 3 miles from the port. It is a very clean hotel, with great staff, and there are great places to eat nearby!

Stayed: June 2017, travelled with family
Thank Paris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 19 June 2017

Dear Paris F,

Thank you for choosing SpringHill Suites Charleston Downtown/Riverview for your stay. We are delighted to know our location close to the port was perfect for your needs and that you were impressed with our courteous associates. It was a pleasure having you here, and we look forward to seeing you again soon.

Rick Buggle
General Manager

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Reviewed 15 June 2017

great hotel near shopping service was great at the hotel friendly staff location excellent off major high way easy access what I liked best was the shuttle service great pool kids loved it close to downtown attractions great eats

  • Stayed: June 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tbelton5001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 17 June 2017

Dear tbelton5001,

We appreciate the excellent review of SpringHill Suites Charleston Downtown/Riverview, and we are pleased that our prime location met your expectations for a great visit. We look forward to welcoming you on your next trip to Charleston!

Rick Buggle
General Manager

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Reviewed 14 June 2017

We took an Uber from the airport to the hotel. When we arrived we were greeted by Margaret (I think). We were on the third floor and asked about the 4th floor or a room that faced the city. She didn't even check and said they didn't have any rooms. I am not a top level Reward member, but we weren't even acknowledged as being a member. We didn't feel too good about our selection, but then about an hour later we called and talked to Lauren. She could not have been more of an opposite. She was warm and friendly. Answered all the questions we had. We interacted with her a couple more times and she was always great. The hotel has snacks in the afternoon, but the second night the delivery didn't show up so it was cancelled. The breakfast was good and had a nice assortment. Normally I am not a grits fan, but have to say they did a good job with them. The one drawback is there is only one restaurant near and it is a pretty good walk. I recently had knee surgery so it was too far to walk. The hotel did have a list of restaurants that deliver so we called them. In spite of our original impression it was a nice stay.

  • Stayed: May 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 15 June 2017

Dear Brad C,

Thank you for choosing the SpringHill Suites Charleston Downtown/Riverview and sharing your pleasant experience. Our associates receive thorough training, but sometimes we do make mistakes. Our goal is to "get it right" every time and we will step up our efforts to make this happen. I am sorry we missed meeting some of your expectations. We will certainly step up our efforts so your next stay is even better.

Rick Buggle
General Manager

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Reviewed 14 June 2017

Visiting from England
Grubby dated room , bed smelt & felt damp. air con unit grille filthy, windows (inside & out) dirty and the added bonus of someone else's hair all over the tea towel & phone. This room was reminiscent of a budget motel. If I'd perversely wanted that experience I'd have sought one out & paid $30!
Returned in the evening to find both door cards deactivated. Sorted out by a disinterested male receptionist. My experience was one of a general lack of care in the place so I can only assume other positive comments reflected a better stay than mine.
Free shuttle bus efficient & convenient.
I had changed my hotel preference to Springfield Suites due to great experiences of others in the US. If this had been the first though, it would have been very different. Suggest Marriott group take a long hard look at this place.

Room Tip: Find another hotel !
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  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank Petevisits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 15 June 2017

Dear Petebbc,

Thank you for taking the time to describe your stay in our hotel. Your feedback is invaluable and gives us the opportunity to address areas where we can improve. We are sorry for items overlooked in the preparation of your suite, and your feedback has been shared with our team. Dampness can be a challenge at times with our prime location on the water, and we are exploring ways to mitigate this as soon as possible. Our team is committed to providing friendly service and true Southern hospitality, so we truly apologize if your experience was anything other than excellent. It was our pleasure serving you, and we do hope you will choose us again should you have the opportunity to do so.

Rick Buggle
General Manager

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Reviewed 11 June 2017 via mobile

We stayed in a corner room with an excellent view of harbor and a small balcony. The hotel and room were very clean, up to date, and it smelled fresh throughout the building. It was also a quiet location with with very little noise in room.

The staff was friendly and helpful about what to see in Charleston and transportation options.

This property is not in the immediate downtown area and It is a short ride into historic district, but the hotel has shuttle service from 5:00 pm until 11:00.

I would recommend and stay here again.

Stayed: June 2017, travelled as a couple
Thank pnatalie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this reviewResponded 11 June 2017

Dear pnatalie2,

Thank you for taking the time to write the feedback about your stay at SpringHill Suites Charleston Downtown/Riverview. It’s our pleasure knowing you enjoyed being with us and loved almost everything we offer, especially your spotless room along with the view and complimentary evening shuttle Service. We appreciate you recommending us and hope to see you again soon.

Rick Buggle
General Manager

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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Address: 98 Ripley Pointe Dr, Charleston, SC 29407-7597
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charleston
#26 Family Hotel in Charleston
#28 Romantic Hotel in Charleston
Price Range: $151 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, shuttle to the historic district (at a small fare), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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