Because of proximity to family, I have stayed at this hotel numerous times over the years. Long story short, for the first time ever they really, really messed up my reservation. I was very vocally unhappy. Somehow, they made everything right. Bottom line they made a mistake, fixed everything, and somehow took me from an irate customer to someone who is still their biggest fan. Mistakes happen. What was impressive was how they made everything right while being cheerful, responsive, and timely.
Truthfully, this place could possibly need a bit of updating. However, at this point, I've stayed at every "nice" hotel in Columbia and you aren't going to fare any better. The rooms here are large, well equipped and spotlessly clean. The staff is amazing.
The breakfast here is fabulous. Lana fixes an amazing breakfast that will leave you completely content. A nearby hotel with more stars and higher prices has a breakfast that is half as good, the rooms cost twice as much and aren't as nice.
Bottom line, this is a great place. Staff is friendly and makes you feel like a welcome friend. The hotel isn't really luxury, but the so called luxury hotels in Columbia, SC are not exactly luxury either. This is a great place for business travellers because it has everything you need. It's also a great place for families. Highly reccomend, you will enjoy the experience.
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- Also Known As:
- Affordable Suites Of America Columbia Sc Hotel Columbia
- Residence Inn Columbia
- Columbia Residence Inn