Disgusting. Towels were stained, sheets had TOE NAILS... pillow cases had hair... black makeup? moved to another room (NO REFUNDS!!!) and new room has less hair on sheets, taped up a/c to the wall. read reviews on "trip advisor". They are rated 1.5 starts out of 5! wish i read the reviews FIRST!!! oh yeah, lady didnt apologize, just handed me new card and said "oh i don't do housekeeping"