The hotel’s beach location was great. Staff was fabulous in every way. Outside amenities included a couple pools and the Lazy River ride. Surprisingly, we adjusted to the airplanes flying close to us. More
- Free Wifi
- Free Parking
The hotel’s beach location was great. Staff was fabulous in every way. Outside amenities included a couple pools and the Lazy River ride. Surprisingly, we adjusted to the airplanes flying close to us. MoreShow less
Thank you for sharing with everyone your experience with us. We are so glad that you had a great time with us. And thank you for sharing regarding the airplanes. Many people love them, and we understand that many people do not.
This was our first time at this hotel. It was the worst experience ever! We stayed for two nights and our room wasn’t clean. I was treating a friend. I was mortified! When I called the hotel and asked if there was a cook to order breakfast because we were diamond members for life team for me it was included. We went to breakfast and we were given a bill. Eventually did take it off but it was very embarrassing! The couple next to us overheard us and came over and said that they had the exact same problem. You can’t say one thing to your customer and do another!
Thank you for sharing. As a diamond member, your benefits include a complimentary continental breakfast. It looks like we were able to upgrade you for free as a courtesy!
Hotel is right in flight path of airport. Planes fly immediately over beginning at 6am and end around 11pm. Even outside at the beach or pool area, you can't relax because of the excessive noise level.
I am sorry that you did not have the relaxing stay you were looking for. Thank you for sharing your experience. We always want to share that we are in the flight path! Most love the planes, but we can certainly understand if you do not!
The staff at DoubleTree was great! They were polite and professional. They accommodated us by moving us to a quieter room away from some maintenance that was happening. Our AC unit stopped working late one night during the end of our stay and the maintenance personnel quickly came to our room and replaced the entire unit with a new one in about 30 minutes...wow, impressive!! Thank You for a great stay!
Thank you for sharing! We are so happy that you had such a great time!
Staff in the restaurant, were outstanding
Staff at check in were also great.
But if you are expecting any sort of your normal Hilton Honors service...forget it.
It’s a resort and they really don’t care if you are a HH member.
-We booked in using HH points, and they actually charged $10 for parking in their open lot.
-For breakfast you are only allowed sugary high carbs unless you want to pay $7 more per person. The breakfast is $20 per person normally and it is not worth it.
(I’m not usually super picky but I was put off by their dirty dishes. The plates and glasses were filthy. I think they need to clean their dishwasher because every dish we tried to use had that thin film of crusty food on it. I asked for a different plate but the lady at the counter was not very pleasant and said it was just water on the plates....right, yellow egg yolk crusted water lol. I got a napkin and wetted it down to clean the plate).
Check out is at 11am and was told no late check out. Not a big deal since we were just going to a hopefully better hotel down the road.
So your HH means nothing here, the rooms need a refurb and you really are just another person renting out a room, ie time to leave..there’s the door, buh-bye...type of service.
Hotel room was just OK, a bit tattered and scraped up. Very loud during the night. I’m not 100% sure why, but the noise may have been from the big trucks moving in huge metal pipes to the construction site starting up next door.
I tried to do a quick bit of laundry. I was told by literally 4 different staff members where it was...all telling me a different location...when I couldn’t find it, I called the guest services and was told “it is out of service and has been for quite some time”. Would have been nice to know before I went searching.
Anyway, we were disappointed and won’t be back and I am 100% certain they won’t mind a bit lol
I am so sorry you were disappointed in your experience as a Hilton honors member! As on honors member you are one of our most valued guests, if you are qualifying for the free continental breakfast you must travel a lot & have been a member for some time now! I hate that the breakfast was such a terrible experience for you! We appreciate the feedback and will ensure we do everything we can to approve upon both our product & service!
View was amazing of the grounds and the ocean. Loved the fact we could see the sunrise from our personal balcony! The staff was very professional, pleasant, and eager to please. Enjoyed the lazy river after a long day of sight seeing and worship.
We are so happy you had such a great time! We look forward to your next couple of conferences!