Sunrise Pointe 4D Rental through Elliot Beach Rentals was the worst possible unit my family could have experienced. Seven of my family members (including myself) take an annual girls vacation trip to North Myrtle each year. It is a good location for all who travel from Ohio, Kentucky, West Virginia, and even California. Small pool area, no hot tub outside. We checked in at 3pm and arrived to our "luxury" and "non-smoking" unit only to be overwhelmed by the smell of smoke when opening the door. Walking on through the condo, we realized there were cigarette butts and ashes in the living room area rug. Since we all have severe allergies to smoke, we went to open the balocony door to see a sign that said "door lock broken." Wow. Safety first. Glad we have a 7 year old child with us. Outside on the patio there was black cigarette ash covering the tables, chairs, and floor.
Once the first shock had hit us, we continued to inspect the unit. The site promised "2 twin beds" which had been shoved together in the middle of the room. The queen bed in the other bedroom had a large brown stain on the comforter and cobwebs were hanging from the ceiling. Two of the bathrooms had molded/mildewed shower curtains, while the master bath had a walk in shower and the door was covered in black mold. All the bathrooms had dirty rugs.
After making 2 phone calls and a trip to the Elliot rental office, a young male came to "clean" the bathrooms. All he did was use a spray bottle on the wall and replace the shower curtains. Elliot promised at this particular time to have the room "ionized" to remove the smoke smell and to have the carpets cleaned. Elliot said this would all be taken care of by 7pm. This promise was not fufilled. During our entire week stay, no one showed up to ionize the air or clean the carpets.
The next morning, day 2 of our vacation, another trip was made to Elliot rental. We were given $60 to spend at a nearby restaurant. This was all. No refund, no cleaners, not even a clean bedspread.
Later in day 2, a man showed up to fix the broken dishwasher and garbage disposal. Too bad he couldn't fix the broken washer or microwave.
Day 3, two women showed up to the condo unannounced to clean the bathrooms which had already been "cleaned." We instructed them to take the 4 comforters and all the bath rugs to be washed. None of these were ever returned before our check out.
The last day of our stay, our checkout day, we were all packing getting ready to leave for our flights. Check out time is 11am. At 7:30am we had 3 cleaners show up trying to rush us. They returned back at 9am telling us that there were people checking in at 11am and they needed to clean.
Sometime throughout the week we found coal underneath all the beds. Talk about creepy. I always thought coal was used as a part of voodoo or some type of folklore. This is not an inviting thing to place in a "luxury" condo. And also there is a small plastic door that appears to be a cat door. The unit is supposed to be pet-free, but I guess the owners don't want to obey by their own rules.
Elliot has the poorest customer service and management I have ever experienced. So many things were handled the wrong way or failed to be handled at all. I advise anyone and everyone to stay away from Elliot rental and to also stay away from this unit/condo/4D.
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- Also Known As:
- Sunrise Pointe Condominiums Hotel North Myrtle Beach