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Reviewed March 21, 2012

We spent the winter of 2011/2012 as Snowbirds for the four months from Dec to Mar. We had made reservations at another property in Myrtle Beach but when they increased the monthly rent for Mar by 250% from the Dec and Feb monthly rent, we cancelled and started an Internet search for another property. The Ocena family of properties caught our eye and we completed the arrangements over the Internet without a problem per se.

We arrived a day early for our reservation dates but the staff very quickly made the necessary adjustments and we moved into our 2BR/2Bath condo within minutes. Throughout our stay, the front desk staff continued to provide this high level of service.

The pictures of the condo did not do the unit justice. We found the rooms much larger than anticipated with all the necessary facilities for light housekeeping. The kitchen storage and the bedroom drawer space is a bit tight for a long term guest but useable. As long term guests we only got weekly housekeeping service but his was more than adequate for our needs. We liked the idea that all the service and utilities were included in the monthly rate.

The audio visual equipment needs upgrading as the 3 TVs are CRT models and there is no DVD player or PVR. In fairness, there were indications that the property is upgrading to flat screens. Having the option of both wired and wireless Internet access in the unit was a security bonus.

My biggest disappointment related to their reservation and billing system and software. Apparently, the system can only handle 90 days at a time which meant that in effect we had two reservation numbers. While it may seem a minor irritant one would think an organization offering monthly rates could handle more than 90 days.

An associated issue is financial in nature. The organization requires full payment including taxes in advance even though as an extended visitor exceeding 90 days, we are not required to pay certain taxes and fees. Properties we have stayed in previously in South Carolina adjust the charges at check-in. The reason management provided about they would have to pay the taxes if we skipped out early is not realistic considering the fact they have a valid credit card number. We are still not sure if and when or how we will get the tax refund we are due. It seems we have to trust management but management does not trust us.

I cannot over emphasis how helpful the in-house staff was during our stay. They are a definite asset to the property.

In spite of the reservation issue, we have booked again for the 2012/2013 winter.

Room Tip: There are two sizes 2BR/2B units. We had larger one. Be careful as the rooms are classified differently on the Oceana home site than on the Harbourgate site. On the Oceana site it is called a three room unit while on the Harbourgate site is more accurately identified as a 2BR/2B
  • Stayed: February 2012, travelled with family
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2  Thank Wilf L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 20, 2011

We were on our way to Myrtle Beach for the week and went a day early. Got on the internet to find a marina to stay at for one night so our kids could check out some boats. Very surprised for the amount of money it was that it was a condo and a very nice condo. Although we were not there for that long we loved everything. The staff was amazing. I have forgotten his name unfortunatley, but he couldn't have been any nicer or helpful on the phone and in person once we arrived. He is a wonderful addition to your company. Thank you. We arrived on. Friday night 11/18/11

  • Stayed: November 2011
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1  Thank laramce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 15, 2011

Great place to spend the night. Close to boating and golf. Very nice rooms and area.

  • Stayed: October 2011, travelled with family
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1  Thank Gcrber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 3, 2011

The resort is a wonderful place to stay. You have a awesome view of the marina and get to see the boats cruise the waterway. It is within walking distance to several places to grab a bite to eat, or have an evening dinner on the deck at Filet's, or enjoy great food/drinks at Capt. Poo's. Just a short drive to the beach and shopping. The Resort Staff are very friendly and helpful. The entire facility is very clean and welcoming.

  • Stayed: September 2011, travelled with friends
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2  Thank Heidi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 12, 2011

marina,great restaurant,pool,condos,entertainment all in one place. shuttle would be nice if coming by boat to local market ect

  • Stayed: September 2011, travelled as a couple
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1  Thank rwsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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