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Terrence S

Poor Customer Service and Wet Carpet

Review of Southern Lodge
1.0 of 5 bubblesReviewed Oct 29, 2018
I visit this location October 20, 2018 building looks nice from outside, but beware of the inside. I check-in, went to get something to eat, I was gone about two hours then I come back, to view the room for the first time, only to take my shoes off to a fully wet carpet, upon calling the front desk the lady refuse to give me her name, I informed her that the carpet was wet, she told me, that its raining outside and all there carpet are wet in all rooms, I requested a refund, she refused, advised me, that I had to wait until morning to get a refund. Please note she did not offer me another room are attempted to resolve my problem, as if this was normal, and I had a problem with the way it all was handled, did I say she refuse to give me her name or the owners or manager of the property, I paid with my credit card so I dispute payment went to the Travel Lodge next store, GREAT! I would never recommend this motel to anyone, BEWARE! Still this day I still have not gotten a phone call from these people shame on you.
Date of stay: October 2018
Room Tip: Try Travel Lodge Next Store
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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6 - 11 of 321 reviews
Reviewed October 23, 2018 via mobile

Check-in was easy and fast. I would give the customer service a 5 star but the room on the other hand was a mess. There was a roach on the wall and came out of the outlet. The light in the bathroom was creepy. If you ever seen the scary movies where there is that one light that flicker. Well that was the bathroom light. The floors were very stained and the television remote didnt work. We were scared to get under the covers. Even though it was a one night stay, it wasnt acceptable. And i will never stay again.

Date of stay: October 2018
Trip type: Travelled as a couple
2  Thank Leo L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 7, 2018

We stayed here over night on way to Charleston to board Cruise Ship. Rooms were very comfortable. Hot breakfast started the day off well. The morning staff treated us like royalty. We will definitely stay here again and recommend it to others. We tried another motel that was difficult to find and had false advertisement. Pleased to find Southern Lodge with Southern Hospitality.

Date of stay: September 2018
Thank Rick M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2018 via mobile

We a driving from MD to FL, and decided around 2 am that we needed to stop. The area has loads of hotels, but they were all booked, so we ended up at Southern Lodge. I'm really glad that we did. The accommodations are really great for the price (didn't get any pictures as we were just there to sleep for a few hours). Our room was clean, a little musty at first but was fine as soon as we ran the AC for 10 minutes or so. The sundries in the room were well stocked, even including toothbrush, razor and stick deodorant. Breakfast had a great selection. Most of the hot items were pre-packaged microwave items (egg patties, bacon and sausage biscuits), but I much prefer that to a tepid rubbery mess from a lukewarm steam tray anyhow. Our quarters were pretty roomy for the price, which was so lucky because our 1 year old had been in his car seat for 10 hours and needed to stretch his legs. Ieesha at checkout was warm and friendly. I will be honest,I didn't have high hopes at first for checking in to the "cheap motel" at 2 am, but if you're looking to save a buck, this is your place.

Date of stay: September 2018
Trip type: Travelled with family
Thank Tmpidky55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 20, 2018 via mobile

This motel was clean, price is really good. Our bathroom was very clean and well stocked. It had everything from deodorant to a razor and shave cream. The staff was so nice and friendly. They have a wonderful breakfast that included eggs, bacon and sausage along with cereals, fruit, and pastries. Aneshia was a wonderful breakfast host. We definitely recommend staying here and hope to do so again.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Leah502001
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 19, 2018

I decided to try this place out, to stay at for my job visits for a nearby construction site. I liked it enough that I have returned each time, for three total visits so far. It is a lower-priced motel, but in consideration of that, I feel that the staff has provided a better experience than the price would suggest. They have been very friendly and helpful each time (Ieesha was at the desk at my most recent visit), and I feel like the owner and staff care about the quality of the experience. I will probably keep returning here for future visits to my job site.

Date of stay: September 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Matt F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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