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“Clean but Tired”

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Courtyard by Marriott Rock Hill
Ranked #13 of 24 Hotels in Rock Hill
Reviewed 8 January 2017

Stayed here on business. Dated and tired.

PROS:
Friendly staff; good customer service
Appears that the lobby is renovated; attractive and roomy
Starbucks coffee available
Good water pressure
Plenty of hot water
In room fridge and microwave
Semi comfortable bed; not great, not awful
On site sundry store
On site restaurant (limited hours) serves breakfast and dinner
Close to expressways, dining, shopping
Outback Steakhouse within walking distance if you'd rather dine there
Wifi is free and fast enough
Desk area is good for working
Separate sink/bath areas so two can get ready at the same time
Plenty of on site parking
Closet and drawer space are sufficient for a short stay
Sofa sleeper in room (but I wouldn't advise more than two people in a king bedded room; room is TINY)
Clean but does show lots of signs of age

CONS:
Dated, small rooms
Noisy from nearby expressway
A lot of room to room noise transmission
Only one very slow elevator
Television is of average quality with very basic channel lineup
Bath area lighting is poor
Bath countertop is very small
Bathroom with tub and toilet is very small
Not enough accessible outlets (again, dated rooms)

Not a terrible stay but there are clearly better choices in the area. If you're a Marriott Elite, such as myself, your choices are limited to basically this.

Room Tip: No real views here; try to avoid facing the expressway and take a top floor for quietest experience
See more room tips
  • Stayed: January 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank TravelMommy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 11 January 2017

 Dear TravelMommy1
Thank you for choosing Courtyard by Marriott for your stay while in Rock Hill, SC. It is our privilege having you stay with us. We value your opinion and encourage your continued feedback regarding our many services. The last thing we want to see is you leaving here unhappy. I am sorry to hear that you were unable to meet and exceed your expectations. I know how upsetting it can feel to not have the important details adhered too. Again, thank you for your honest feedback. We hope to have the pleasure of welcoming you back soon so you can see for yourself our dedication to you as our guest.

Yours in hospitality,
Ashley G.
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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26 - 32 of 206 reviews

Reviewed 5 January 2017 via mobile

Was a convenient travel stop. Good location and very clean. As a note, Pool was 89 degrees... too warm really. The check in staff was very friendly but the food service staff could be more knowledgeable and accommodating. Would stop again all in all.

Stayed: January 2017
Thank Joshua B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 6 January 2017

Dear Joshua B,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you enjoyed your stay with us. I will be sure to pass on your comments to our team. We hope to welcome you back the next time you are in the area. Until then, wishing you safe travles.
Yours in Hospitality,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2016 via mobile

I had the privilege of staying at this establishment not once but twice. First of all, I was using points to stay and they ask for a credit card for "incidentals". They placed a $50 hold on my card and didn't reverse it for 3-4 weeks. Next visit, I asked for a handicap room with a walk in shower because I have trouble climbing in and out of the tub. Didn't happen but it did have a shower chair if you could get in the tub. Also the tubs are beveled at the bottom and small. If you have problems with balance this can be difficult. I will say that the beds are comfortable. The TV channels leave a lot to be desired unless you like news channels and sports channels. If I was paying cash money for this room I would have found another place to stay.

Stayed: December 2016, travelled with family
Thank Robin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 30 December 2016

Dear Robin J,
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Rock Hill, SC. Until then, wishing you a wonderful new year.
Yours in Hospitality,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2016 via mobile

Brought the family for a weekend youth soccer tournament - clean room and hallway, polite front desk. The beds are a 4/10 in comfort - firm mattresses with small pillows. My main complaint and advice for guests is that you ABSOLUTELY want to stay on only the 3rd floor (top) or you will be subjected to POUNDING from above as guests walk across the floor. Really unpleasant for a light sleeper.

Stayed: November 2016, travelled with family
1  Thank Cbreeze1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 16 November 2016

Dear Cbreeze1965,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. It is our privilege having you stay with us. We value your opinion and encourage your continued feedback regarding our many services. I am sorry to hear that we were unable to meet and exceed your expectations. As you can see from other reviews, our hotel is usually very quiet and we rarely have issues with noise from the hotel. We understand how important a good night's sleep is. After all, sleep is our business!
We do hope to have the opportunity to welcome you back in the future to show you our dedication to you as our guest. Until then, take care.
Yours in Hospitality,
Ashley G.
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2016

We spent the night here on our way down to Florida. Found the staff to be very friendly, the room to be clean and comfortable. Very reasonable price. The breakfast was not included at this hotel. Easy access to Interstate 77. Would stay again.

Stayed: November 2016
Thank Penny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 15 November 2016

Dear Penny S,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you had a comfortable stay with us on your way to Florida. I will be sure to pass on your kind words to our hardworking staff for a job well done. We hope to welcome you back the next time your travels bring you to Rock Hill, SC.
Sincerely,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016

Everything here looks like it has recently been refurbished. The public areas and hallways looked brand new. We had a king bed room. The bed was comfortable and room and all areas very clean. It is very close to I-77 and there are a bunch of restaurants nearby - very convenient for travelers with a car. Buffet breakfast can be purchased for $10...we did it one morning as we did not have a car, not sure it was worth it, but Starbucks in lobby is awesome!

  • Stayed: October 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank cindyrella25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded 3 November 2016

Dear Cindyrella25,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you enjoyed your stay with us. I will be sure to pass on your kind words to our hardworking staff for a job well done. We hope to welcome you back soon! Unitl then, take care.
Yours in Hospitality,
Ashley Gerthoffer
Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2016

This hotel looks like it has recently been refurbished. The public areas and hallways looked brand new. They have these little luggage carts like you see at airports - a little small for a car full of stuff. We had a room with two Queen beds. It was a nice size, typical of a Courtyard Marriott. Our room was refurbished except for the bathroom. The bathroom looked like it had been constructed in 1955 and was a turn-off. But, the bed was comfortable and very clean. It is very close to I-77 and there are a bunch of restaurants nearby - very convenient for travelers. I will stay here again if I am driving along I-77.

  • Stayed: August 2016, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank 1aCruise4wks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Rock Hill

Address: 1300 River Run Court, Rock Hill, SC 29732
Phone Number:
Region: United States > South Carolina > Rock Hill
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 24 Hotels in Rock Hill
Price Range: $134 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard by Marriott Rock Hill 3*
Number of rooms: 90
Official Description (provided by the hotel):
Stay at Courtyard by Marriott Rock Hill, TripAdvisor's 2013 Certificate of Excellence winner and Marriott 2013 Silver Award recipient. Enjoy a comfortable lobby space at our hotel in Rock Hill, South Carolina, where you can have a meal or a Starbucks beverage. Whether traveling for business, experience our accommodations and our perfect location near Carowinds Theme Park, US National Whitewater Center, Historic Brattonsville, Cherry Park Softball Complex and Winthrop University. ... more   less 
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Also Known As:
Courtyard By Marriott Rock Hill Hotel Rock Hill
Courtyard Rock Hill
Rock Hill Courtyard
Rock Hill Marriott

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