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All reviewsstayed at the marriottnice courtyardusing pointscomplimentary coffeeroom was cleanfront desk staffstay there againoff the highwayvisiting familyconvenient locationlong drivegreat place to staystayed one nightbistrorosalindoutbacklobby
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Reviewed January 5, 2017 via mobile

Was a convenient travel stop. Good location and very clean. As a note, Pool was 89 degrees... too warm really. The check in staff was very friendly but the food service staff could be more knowledgeable and accommodating. Would stop again all in all.

Stayed: January 2017
Thank Joshua B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded January 6, 2017

Dear Joshua B,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you enjoyed your stay with us. I will be sure to pass on your comments to our team. We hope to welcome you back the next time you are in the area. Until then, wishing you safe travles.
Yours in Hospitality,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 28, 2016 via mobile

I had the privilege of staying at this establishment not once but twice. First of all, I was using points to stay and they ask for a credit card for "incidentals". They placed a $50 hold on my card and didn't reverse it for 3-4 weeks. Next visit, I asked for a handicap room with a walk in shower because I have trouble climbing in and out of the tub. Didn't happen but it did have a shower chair if you could get in the tub. Also the tubs are beveled at the bottom and small. If you have problems with balance this can be difficult. I will say that the beds are comfortable. The TV channels leave a lot to be desired unless you like news channels and sports channels. If I was paying cash money for this room I would have found another place to stay.

Stayed: December 2016, travelled with family
Thank Robin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded December 30, 2016

Dear Robin J,
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Rock Hill, SC. Until then, wishing you a wonderful new year.
Yours in Hospitality,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 14, 2016 via mobile

Brought the family for a weekend youth soccer tournament - clean room and hallway, polite front desk. The beds are a 4/10 in comfort - firm mattresses with small pillows. My main complaint and advice for guests is that you ABSOLUTELY want to stay on only the 3rd floor (top) or you will be subjected to POUNDING from above as guests walk across the floor. Really unpleasant for a light sleeper.

Stayed: November 2016, travelled with family
1  Thank Cbreeze1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded November 16, 2016

Dear Cbreeze1965,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. It is our privilege having you stay with us. We value your opinion and encourage your continued feedback regarding our many services. I am sorry to hear that we were unable to meet and exceed your expectations. As you can see from other reviews, our hotel is usually very quiet and we rarely have issues with noise from the hotel. We understand how important a good night's sleep is. After all, sleep is our business!
We do hope to have the opportunity to welcome you back in the future to show you our dedication to you as our guest. Until then, take care.
Yours in Hospitality,
Ashley G.
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 11, 2016

We spent the night here on our way down to Florida. Found the staff to be very friendly, the room to be clean and comfortable. Very reasonable price. The breakfast was not included at this hotel. Easy access to Interstate 77. Would stay again.

Stayed: November 2016
Thank Penny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded November 15, 2016

Dear Penny S,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you had a comfortable stay with us on your way to Florida. I will be sure to pass on your kind words to our hardworking staff for a job well done. We hope to welcome you back the next time your travels bring you to Rock Hill, SC.
Sincerely,
Ashley G.
Quality Manager

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Reviewed November 1, 2016

Everything here looks like it has recently been refurbished. The public areas and hallways looked brand new. We had a king bed room. The bed was comfortable and room and all areas very clean. It is very close to I-77 and there are a bunch of restaurants nearby - very convenient for travelers with a car. Buffet breakfast can be purchased for $10...we did it one morning as we did not have a car, not sure it was worth it, but Starbucks in lobby is awesome!

  • Stayed: October 2016, travelled as a couple
    • Value
    • Rooms
    • Service
Thank cindyrella25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley G, Manager at Courtyard by Marriott Rock Hill, responded to this reviewResponded November 3, 2016

Dear Cindyrella25,
Thank you for taking the time to write this review on your recent stay at the Courtyard by Marriott Rock Hill. We are pleased to hear that you enjoyed your stay with us. I will be sure to pass on your kind words to our hardworking staff for a job well done. We hope to welcome you back soon! Unitl then, take care.
Yours in Hospitality,
Ashley Gerthoffer
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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