On our drive home from Florida reserved a room using points. When we arrived we were surprised to find there were no carts to bring our luggage up to the room. Apparently, this hotel has only two luggage carts and they were both in use. We had to make several trips to the car to bring our stuff in, then sat forlornly in the lobby waiting. There were two agents at checkin, looking at us. Finally, someone said, "how are you doing"? At which point, I said, "not too well". At which point, I explained that we had spent the entire day on the road, and just wanted to get to our room. i asked if they could send someone up to the rooms that had just checked in to bring us back a cart. Instead the gentleman at the desk offered to help us carry our stuff to our room. I can't understand why Marriott would only allow the hotel two carts. As seniors, in all the years we've been traveling, this is the first time this has happened. The accommodations were fine, though. Room, although very small, was well-appointed, comfortable bed, nice bedding. That's the most important part of any stay for me. Some minor problems with wifi, but nothing serious. Next morning, I got a coffee at their bistro and then told the agent at the desk about our checkin and asked for breakfast. I felt the agents from the night before should have offered this for our trouble, but had to ask on my own. My request was granted, but I feel, as a property just off the highway and, therefore, catering to travelers, they should offer at least, a free continental breakfast. It appears Marriott is cutting back in some ways and offering expensive breakfast to pad their bottom line. Also, this hotel charged 25,000 points. It seemed more like a 15,000 point property.
- Official Description (provided by the hotel):
- Stay at Courtyard by Marriott Rock Hill, TripAdvisor's 2013 Certificate of Excellence winner and Marriott 2013 Silver Award recipient. Enjoy a comfortable lobby space at our hotel in Rock Hill, South Carolina, where you can have a meal or a Starbucks beverage. Whether traveling for business, experience our accommodations and our perfect location near Carowinds Theme Park, US National Whitewater Center, Historic Brattonsville, Cherry Park Softball Complex and Winthrop University. ... more less
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- Also Known As:
- Courtyard By Marriott Rock Hill Hotel Rock Hill
- Courtyard Rock Hill
- Rock Hill Courtyard
- Rock Hill Marriott