I booked in at the 'Stay for Breakfast" rate which room rate is adjusted to cover that meal. When my monthly credit card statement came. I noticed that the hotel had actually charged me for $13.70 MORE than the total shown on my official hotel receipt. I called the hotel & they said the additional charge was for breakfast, ehich they neglected to put on my receipt. I pointed out to them that my room rate included breakfast. The clerk then said they would have to check with their manager and would call me back. UItimatley, the manager said the charge would be reversed. Interestingly, the same thing happend to my colleague at the same hotel.
I am a "frequent flier:" at this chain and this has not happened before but if this mistake was made on 2 separte bills, how many others were there? I am recommending the hotel for the sake of the many nights I have stayed at the chain but this one........More
- Free Wifi
- Free Parking