My mom, 4-year-old son and I shared a room with 2 double beds for a weekend in March. We stayed for 3 nights. The room was clean and comfortable and we all slept really well in the beds. There was plenty of room for the 3 of us. The bathroom was roomy too which was nice since 2 women had to get ready for several wedding-related events at the same time!
Most of the employees at the Marriott went out of their way to be friendly. We were greeted at check-in with a welcoming smile even though it was after midnight. Anyone we passed in the hallway or in the lobby said "hi" and asked us how we were doing. We really appreciated the positive attitudes.
The housekeeping staff left much to be desired. While friendly when we passed them in the hallway, they were extremely slow. The first day we left in the morning and the housekeeping cart was parked two rooms down. When we returned 4-5 hours later the cart had only moved one room and our room had not been cleaned. We left again and came back a few hours later to find that the cart was in the same place and our room still hadn't been cleaned. We were leaving again so we called down to the front desk to ask them to clean our room. When we returned late that evening there were new towels but nothing had been wiped down and only one of the beds had been made! Why would you make one but not the other? Weird. Also my mom was unhappy that the coffee wasn't replaced. The next day it wasn't cleaned at all and we didn't bother asking for it to be done. On the third day they came by and knocked while we were there and my mom asked for coffee. They gave us some but didn't have creamer and said they would bring some back. They never did. We were there with a large group of people and everyone was complaining about the lack of attention to the rooms.
The worst part of the stay came when we went to eat breakfast in the restaurant one morning. My mom had eaten there the day before and had a really good experience. She said that the waitress was super friendly and very accommodating and that the food had been good. When we went the following day however, it was a different story. We were a party of 8 and ordered off of the menu instead of doing the buffet and that apparently was our mistake. Even though we ordered things like oatmeal, eggs, and cereal with fruit and the restaurant was pretty empty we waited for 45 minutes for our food. My son was so hungry and kept asking where our food was. The waitress finally brought the cereal for the 3 people who ordered it but no fruit and the rest of us didn't get our food. We waited another 10-15 minutes without our order coming. Meanwhile the chef in the kitchen (it's an open kitchen so diners can see what's going on back there) was obviously angry. He was by himself on a Saturday morning so that was part of the problem and he was sick. He was coughing loudly without covering his mouth for several minutes. Then without washing his hands or the fruit he just coughed on he picked up the knife (also under the area he just coughed on) and started cutting the strawberries. He was throwing things and clearly mad. That was the last straw. I was not about to let my son eat those strawberries. At that point we had been waiting almost an hour for oatmeal and fruit. We told the waitress that we were leaving and went somewhere else. She was very apologetic and I felt bad for her. It was one of the worst dining experiences I've had.
I'm not sure that I would stay at this Marriott again. I'm honestly pretty easy to please and I could let the housekeeping slide but the chef in the restaurant was unacceptable.
- Official Description (provided by the hotel):
- This hotel is located in downtown Spartanburg within walking distance of restaurants, entertainment and shops. It also offers great accommodations for meetings and events with 27 events rooms. ... more less
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- Also Known As:
- Spartanburg Marriott Hotel Spartanburg
- Spartanburg Renaissance Park
- Marriott Spartanburg
- Renaissance Spartanburg