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Reviewed July 17, 2018

The rooms are huge and extremely comfortable. The bathroom is also very large and beautiful. I loved the breakfast and I don't mind paying for underground covered parking one bit. I attended last year's Black Hills Motorcycle rally and found the extra little attention to detail in a barrel full of pieces of towel to clean our bikes to be exceptional. The breakfasts are very high end with fresh spinach and more. It's easy to eat right here. It was really nice to be able to slip next door for first class meals at a very reasonable price. I had a great time and will be back again. Thanks.

  • Stayed: August 2017, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank beckyw813
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at SpringHill Suites Deadwood, responded to this reviewResponded July 18, 2018

Good day! Thanks for staying with us once again in Deadwood and thank you for the review. We appreciate you! We hope you'll come see us again soon. Thanks again! -James and the SHS Team

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Reviewed July 14, 2018

We stayed here for one night to begin our stay in the Black Hills area. This was a fantastic hotel!! The check-in was quick and friendly. We arrived early and accommodated us by allowing us to get into our room about an hour early. The room was spacious, extremely clean and comfortable.
We used the exercise area as well as the pool, hot tub and the outdoor gas fireplace. Sitting around the fire was the perfect place to relax in the outdoors after a long, hot day and quick swim in the pool.
The hotel is a short walk downtown, attached to the casino, friendly service and a great breakfast. It was an all around GREAT experience.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank MarianneSignerKroeke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at SpringHill Suites Deadwood, responded to this reviewResponded July 15, 2018

Good day, Marianne! Thank you for staying with us at the SpringHill in Deadwood and thanks for taking the time to right your thoughtful review. We appreciate you! On behalf of our team, we are very happy to hear you enjoyed the property, our service, the guest rooms, the fireplace, fitness center, pool area and breakfast. We definitely hope you'll come visit us in Deadwood again soon! Thanks again. -James and the SHS Team

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Reviewed July 11, 2018 via mobile

This is a nice newer hotel with nice layouts in the room for a family. The staff was friendly and helpful. The pool and hot tub are nice options and open until midnight for adults.

There are new restaurants coming soon in the complex but we enjoyed the sports bar.

The biggest challenge was parking.

Stayed: July 2018, travelled with family
Thank Lynn_Lyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at SpringHill Suites Deadwood, responded to this reviewResponded July 12, 2018

Hi Lynn. Thank you and your family for choosing to stay with us in Deadwood! We're very happy to hear you enjoyed the pool, our staff, the room and the sports bar. Yes, we have 4 new restaurants and a night club coming to the resort, so we cannot wait! Parking in Deadwood can be a challenge. With the Hilton hotel next door opening up their underground garage today, this should alleviate a lot of the parking concerns we've had. The more spaces the better. Our complimentary valet service is always here to help as well.

We hope you come visit us again soon! Thanks again.

-James and the SHS Deadwood Team

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Reviewed July 11, 2018 via mobile

Great hotels flights great staff. But when I booked through Expedia it said it was paid in full. No extra charges. We checked in and for parking in the parking lot were charged $13.67. I would not have stayed there if that was stated up front.

Stayed: July 2018, travelled as a couple
Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at SpringHill Suites Deadwood, responded to this reviewResponded July 12, 2018

Hi Pauline. Thanks for staying with us and taking the time to review us. We are happy you enjoyed the staff! I apologize about the parking charge not being listed by Expedia and I will refund that charge for you because of that. We did have our parking charge listed on Expedia previous to your stay with us. I did receive your email regarding this and I will followup with you and our Expedia rep, Anastasia, to investigate this further. Most of the hotels and resorts in Deadwood will have wither a parking or resort fee. We need to make sure the fee is posted so folks can make an informed choice. I just did an audit our other external websites and the fee is listed on every site except Expedia. I will make sure they change this once again. I always encourage guests to book directly through the property as well to avoid miscommunications and misbookings. I will be following up here shortly with you via email. Thank you for bringing this to my attention and we hope you'll come visit us again is Deadwood soon. -James and the SHS Team

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Reviewed July 10, 2018

The hotel was great, as was the pool and hot tub. Staff was great and the room was awesome. However, when I booked online through expedia it stated a hot breakfast and free parking. Imagine my surprise when I get an email when I am home that I was charged for parking in the parking lot. Not in their parking lot. I am fine with a fee if it is STATED or SHOWN before I book. Now I don't trust some of the fees I see on Expedia. So just be aware.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank phoepfne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James M, General Manager at SpringHill Suites Deadwood, responded to this reviewResponded July 12, 2018

Good day. Thanks for staying with us and taking the time to review us. We are happy you enjoyed the hotel! I apologize about the parking charge not being listed by Expedia. We did have our parking charge listed on Expedia previous to your stay with us. I will followup with our Expedia rep, Anastasia, to investigate this further. Most of the hotels and resorts in Deadwood will have wither a parking or resort fee. We need to make sure the fee is posted so folks can make an informed choice. I just did an audit our other external websites and the fee is listed on every site except Expedia. I will make sure they change this once again. I always encourage guests to book directly through the property as well to avoid miscommunications and misbookings. Thank you for bringing this to my attention and we hope you'll come visit us again is Deadwood soon. -James and the SHS Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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