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Reviewed December 25, 2016

Downtown Rapid City. The rooftop is great and is a must. Rooms are dated but have been updated. Beds are comfortable but the bathroom was small. Staff is great. Overall a fun experience that I'll do over.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank Lucien T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlexJohnson, Manager at Hotel Alex Johnson Rapid City, Curio Collection by Hilton, responded to this reviewResponded December 30, 2016

Lucien,

Thank you for staying at the historic Hotel Alex Johnson. I am happy that you enjoyed our downtown location and Vertex, our roof top restaurant and bar. It would be our pleasure to have you as our guest again soon. Have a happy New Year!

Kindest regards,

Adair Fisher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 24, 2016

Room was supposed to have a queen but was a double sized bed. Construction noise from adjacent room woke us up. Tissue holder in bath was broken. Room was tiny! Price was poor for the quality of the accomodation.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank F7311PNrogerw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlexJohnson, Manager at Hotel Alex Johnson Rapid City, Curio Collection by Hilton, responded to this reviewResponded December 28, 2016

On behalf of the entire staff at the Hotel Alex Johnson, I want to thank you for taking the time to give us your feedback. We appreciate the feedback as it helps us see what we are doing right and where we can improve. I will share your comments with our staff members to ensure we provide great service and amenities to all of our guests.

Our guests comfort is at the forefront of our practices and I sincerely apologize that we fell short of your expectations. If you ever encounter any issues with the service or quality of a product, do not hesitate to let us know. We want you to have a positively memorable experience.

Stay warm and Happy Holidays.

Kindest regards,

Adair Fisher
Assistant General Manager

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Reviewed December 24, 2016

My wife and I get away the weekend before Christmas every year and for the third year in a row we have chosen the Alex Johnson. This year I was able to book the Presidential suite that Reagan Coolidge and a few other notable presidents, and we loved it. They are going to remodel in January and I support them refurbishing it back to 1927....... Always a great stay here. And John the valet, was excellent!

Date of stay: December 2016
Thank Clark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlexJohnson, Manager at Hotel Alex Johnson Rapid City, Curio Collection by Hilton, responded to this reviewResponded December 30, 2016

Clark,

Thank you for your sincere review in regards to you most recent stay at Hotel Alex Johnson. It is always a pleasure! I am thrilled that you enjoyed the Presidential Suite. It is truly a remarkable room and perfect for special occasions. I will pass along your compliment to our valet, John. He will be very excited to know he helped contribute to such a memorable experience for you.

Kindest regards,

Adair Fisher
Assistant General Manager

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Reviewed December 24, 2016

This amazing historic hotel was not very responsive to the hair of a previous guest in our shower, dogs barking that woke up guests and 2 fire evacuations with difficulty getting any compensation for the inconvenience.

Date of stay: December 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank 61suen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlexJohnson, Manager at Hotel Alex Johnson Rapid City, Curio Collection by Hilton, responded to this reviewResponded December 30, 2016

Thank you for your feedback on your stay at Hotel Alex Johnson. I apologize for the inconvenience you experienced due to a fire alarm being set off by one of our handicap room smoke emergency detectors and a noisy neighbor. I do hope you give us another opportunity to exceed your expectations and we wish you a very happy New Year.

Kindest regards,

Adair Fisher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 23, 2016

Only issue with staying here is parking, but that issue is overshadowed by the great experience and amenities of the hotel. Morning room service from Starbucks was very appreciated, especially since it was 20 below outside...

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Curio – A Collection by Hilton
Thank 985mitchs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAlexJohnson, Manager at Hotel Alex Johnson Rapid City, Curio Collection by Hilton, responded to this reviewResponded December 30, 2016

Thank you for taking the time to offer feedback about your most recent stay at Hotel Alex Johnson. I am sincerely overjoyed that you enjoyed your overall stay with us. Our staff is passionate about what they do and it sounds like that was definitely represented during your visit at our hotel. It would be our pleasure to have you as our guest again and we wish you a very happy New Year.

Kindest regards,

Adair Fisher
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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