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All reviews western hotels room was clean nice hotel comfortable stay hotel is located waffles great place to stay continental breakfast front desk staff next morning easy access stayed one night nice breakfast convenient location night's sleep would definitely stay here again parking lot
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Reviewed June 22, 2018

The staff at the Empire Towers Best Western were outstanding. We had several difficulties (not related to the property) to which the desk staff responded in every way they could. Ronnie, especially, moved us to a room that met our special needs and gave us the best rates possible. Another person gave us the name of a close, recommended urgent care facility. We had such a good experience that we rebooked for our return trip through Sioux Falls.

The breakfast and physical aspects were average. The level of cleanliness was high.

Room Tip: If you want an nice dining area in your room, ask for the Tower room.
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank selarson77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda T, General Manager at Best Western Empire Towers, responded to this reviewResponded June 26, 2018

Dear Guest,
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Ronni know that she made an impact during your stay. We look forward to welcoming you back again soon!

Take care,
Amanda T
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 20, 2018

They had a good room, plenty of towels, good bed and good breakfast. It was hard to get to, but it was worth the stay and it was nice. The staff was friendly and recommended different restaurants plus cookies.

Room Tip: We had second floor
  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank tmfriga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda T, General Manager at Best Western Empire Towers, responded to this reviewResponded June 26, 2018

Dear Guest,
Thank you for your review and for choosing to stay with us. I am so glad that you enjoyed our breakfast and rooms. I will be sure to let our staff know how much of an impact they had on your stay. We hope to welcome you back to the hotel soon.

Take care,
Amanda T
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2018

We are very happy with every facet of our stay at the BW Empire Towers. Staff was very friendly and helpful, the room was large and extremely clean, the beds comfortable, and our stay was affordable. The breakfast was even better than usual.

  • Stayed: May 2018, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Best Western
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda T, General Manager at Best Western Empire Towers, responded to this reviewResponded June 8, 2018

Dear Janet M,
Thank you for giving us a perfect rating! I am so glad to hear that you enjoyed your stay with us and I hope that your next stay at the Best Western Empire Towers is just around the corner. Call us if there is anything we can help you with.

Take care,
Amanda T
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 4, 2018

This property is well maintained and clean. Staff is pleasant and professional. I was given an upgrade for my gold elite status without having to ask. The price was quite reasonable especially for the quality.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Hydee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda T, General Manager at Best Western Empire Towers, responded to this reviewResponded June 7, 2018

Dear Hydee T,
Thank you for taking the time out of your busy schedule to write such a complimentary review.

I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts.

We appreciate your patronage and hope you will stay with us at the Best Western Empire Towers the next time you are in Sioux Falls.

We look forward to your return.

Take care,
Amanda T
General Manager

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Reviewed May 29, 2018

Hotel was very nice and the price was extremely affordable. Close to the areas that I wanted to visit (Falls Park and Great Plans Zoo). I appreciated the gift I received for being a rewards member. If I were going back to Sioux Falls I would stay there again.

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank ahenrymtg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amanda T, General Manager at Best Western Empire Towers, responded to this reviewResponded May 31, 2018

Dear Traveler,
Thank you for your review and for choosing the Best Western Empire Towers for your stay. I am glad that you found our location convenient and were able to explore the area. We hope to welcome you back again soon.

Take care,
Amanda T
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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