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Reviewed February 14, 2021 via mobile

We stayed at this hotel last night for a quick getaway. We booked solely because of the reputation of Country Inns and Suites. We will not stay here again. They have evidently changed hands. They also checked us into the wrong room. Pros:large room, large bathroom, close proximity to local attractions. Cons:dirty room, very unstable floor lamps, paper thin walls, squeaky bed,and the ice machine was broken. You could hear people in the next room talking.It was not private at all! There were only two washcloths in the bathroom. The tray the coffee was on was filthy. It had hair and dirt on it. Furniture had a gross substance on it and was strained. The bed sheets had hairs, the shower curtain had hairs, the Toilet had hairs, the tissue box hadn't seen a dust cloth for what seemed like years.. I could go on and on. We left this morning to realize the "boys" cleaning the rooms were not much older than my teenage son. Obviously they are having issues with cleaning, but especially during a pandemic it is imperative that surfaces be clean and disinfected. The hotel offered us a small refund. We will never go here again.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 14, 2021 via mobile

Indifferent reception. Quoted me a higher price than what was on website, so I ended up booking the room myself online while standing right in front of the front desk. Sometimes rates are cheaper online, I get that, but a little more enthusiastic greeting and help would have been appreciated.
Got our room, wasn’t told where to park to be closest, just handed off the key cards.
The room was filthy. (Rm 219) Bugs, dingy pillow cases, unwiped surfaces, dirty doors, etc. TV also didn’t work in this room, so they moved us next door to another room.
Rm 221 had a working TV, but still not clean. Sheets were stained as well as the mattress cover.
Morning concierge was apologetic and at least was engaged, said he would let the manager know.
I’m sure nothing will change, but we will not ever return to any hotels ran under “Choice Hotels”

By the way; I slept on the vinyl bench next to the TV. I was able to clean it. I wouldn’t have slept in that bed for anything.

Date of stay: February 2021
Trip type: Travelled with family
Thank travfan1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 31, 2020 via mobile

Have stay in this property at least five times while Carlson hotel. Radison has purchased and made many improvements to property. We were very impressed with renovated rooms. Price was very reasonable. Rooms very clean. Staff very responsive to needs. We will go back while visiting Chattanooga.

Date of stay: December 2020
Trip type: Travelled with family
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2020 via mobile

The front desk was nice. Easy check in and check out. Bathroom was filthy. Bathroom door was broken. The closet door was fixing to fall down. The coffee pod didn't fit in the coffee maker. No sheets or pillows for the pull out bed.

Date of stay: December 2020
Trip type: Travelled with family
2  Thank stufftogeaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corporate Customer Care Corporate Customer Care, Owner at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain, responded to this reviewResponded December 21, 2020

Thank you for writing a review. It is a delight to hear that you were pleased with the service of our staff at check-in and check-out, and for finding them friendly. On the other hand, we apologize for the concerns you shared about your experience at this hotel. We will address the issues with the room including the bed, cleanliness and condition to the hotel management to prevent situations such as this and we assure you we are working diligently to ensure a similar situation does not occur again in the future. We are sorry to hear that it was not up to its best state at that time. We hope that we may have the chance to serve you in the future, in our hopes to exceed your expectations upon your next trip to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 10, 2020 via mobile

Single overnight stop on drive southbound with a pet (dog). Check-in no one at desk, waited, walked around until market area tripped a bell. Staff not wearing mask, they have a partial plastic wall. Most guests not wearing masks, even though signage indicates required. Back and side doors apparently do not work (back is where pet area located), not a big deal but lends to poor maintenance. Only saw 1 or 2 out of 5 staff members seen wearing a mask. Big party of guests drinkers and smokers hanging outside partially into entry way going in and out-no masks.
Noisy from road traffic and someone yelling a conversation in hallway at 6am.
Funny that when you have a dog you have to sign a form that you're responsible for potential compensation to other guests if disturbed, why does that not also apply to humans? I don't think I've ever been disturbed by someone's pet, but loud adults and children who are fully controllable with words are not financially liable to behave?? This is not unique to this hotel, just pointing out the hypocrisy, no one wants to be distributed either way. Parking is limited, warning if you're towing, unless they have a second lot somewhere.
Room was ok, cleanliness on par with 2.5-3⭐ hotel, bed ok, room large, vinyl floors, maintenance a little lacking, but have seen much worse.
Breakfast in to go bags, included prepackaged processed foods (nothing healthy in my opinion): chocolate muffin, protein bar, fruit cup, mini water bottle. I would have traded all for a piece of actual fruit. Appreciate the effort and sentiment, just not food for me.

Date of stay: December 2020
Trip type: Travelled solo
1  Thank TravelingWOTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christeena Mariedth, General Manager at Country Inn & Suites by Radisson, Chattanooga-Lookout Mountain, responded to this reviewResponded December 13, 2020

Dear TravelingWOTourists,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Should you have any concerns during or after your stay, please reach out to any of our employees directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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