Your very kind words are appreciated, perhaps, more than you will ever know, by my team and myself. It is never fun traveling when the weather is inclement or bad!!! It is SO important that we give our guests a clean, comfortable, room that allows them to relax and ALL the amenities they might desire. I am glad we met your expectations, in that regard! From a much larger perspective, though, this business is also ALL about the "human" side ... the PEOPLE. Here at the Courtyard by Marriott in Clarksville, Tennessee, I have been lucky to know, work with and lead some of the VERY best!!! They LOVE people, themselves and you cannot teach that! Systems and processes or procedures ... yes ... but a REAL and genuine smile cannot be taught!!! Terri is the lady who checked you in and Jeanette was working the next morning. They are both perfect examples of that! They have the purest and truest hearts ... and great smiles and laughs, too!
We will recognize both women in our monthly staff meeting and ensure they are rewarded!!!
All the best,
Sean Craft
Area General Manager