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Reviewed July 16, 2019

Went to Clarksville for a family reunion. The Courtyard was convienently located near the Wilma Rudolph strip. There are so many restaurants and stores to go to. We enjoyed having different food and shopping options plus we weren't too far from the interstate. The hotel itself was decent. Valencia was awesome at check-in. She was very personable. We loved sitting outside at the fire pit. There were other amenities such as Wi-Fi, a pool, fitness center, and laundry. The lobby also had many seating options. The bed was comfortable and after housekeeping serviced room it smelled fresh. However there was mold or heavy dust on ceiling and a tear in the curtain. The tub also had stains. The hotel could use a few renovations and upgrades. I also believe a microwave in each room would be great because the one downstairs was not the cleanest.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank jaleesar2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean C, Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded July 17, 2019

Most General Managers might be happy with a rating of "3" ... but ... I am not! I was saddened to read your stay was ONLY "decent." We strive constantly, because of our heritage and history, to be better than, more than just "decent." Valencia is a true gem ... someone we were lucky to have had walk in our door, looking for a job!!! I am sorry to hear about the issues you had with cleanliness and condition, in your room. We will use your feedback to immediately address those issues and to craft a road-map, of sorts, for improvement in the future. Listening to the voices of our valued guests is SO important to us, for that VERY reason! The Hotel went through a top to bottom renovation, ending in late 2017 and we just replaced both the mattresses and the televisions, too. And, while we agree a microwave in each room would "be great," that is not something we have given consideration to because we have so FEW comments about it (and even fewer requests for the portable microwaves we do have).
Thank you, again, so very much for your kind words and even your constructive criticism. It will definitely help us make a difference!

In Service,
Sean Craft
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 3, 2019

For the price, I would say this is just okay. Average customer service, light on the amenities, and nothing that made us want to return. The rooms are large and beautiful, so that would be the one plus.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank jennifercL2069XY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean C, Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded July 5, 2019

No General Manager ever likes to hear a guest say his/her Hotel was "just okay." I am VERY sorry you feel that way!!! We regularly get comments complimenting our staff, though, so, while I respect your opinion, it certainly surprises me more than just a little bit. Likewise, your comment regarding us being "light on amenities" is one I would have to disagree with. We do NOT offer complimentary breakfast but the Hotel has a host of amenities available ... complimentary WiFi, indoor pool/whirlpool spa, Fitness Facility, a 24hr Market, Keurig coffee makers in ALL guest rooms, complimentary coffee in the Lobby and Starbucks coffee for those who prefer that option. In short, we offer ALL the amenities (and some more, actually) than other Hotels with similar pricing might offer. Of course, we are NOT perfect, and will NEVER be all things to ALL people. That being said, we are proud of our rooms, our mattresses, our cleanliness and the welcoming atmosphere we provide. I am sorry to hear you won't be returning to the Hotel but we're sure you will find an option that better suits you. There are several wonderful Hotels in Clarksville. Ours is just one of them ......

All the best,
Sean Craft
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 2, 2019

Whenever I travel back to Clarksville, we stay here. It is right off exit 4 of I-24 and is quiet. Good bar and close to several chain restaurants. Close to the Clarksville/montgomery County industrial park.

Date of stay: April 2019
1  Thank Fridaysharbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean C, Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded July 17, 2019

Thank you so much ... for trusting us to be your "home away from home" when you are in the Clarksville area. At the Courtyard by Marriott in Clarksville, Tennessee, we are glad to have so many guests who choose us, again and again! Your loyalty is genuinely appreciated and, we hope, rewarded, with a pleasant stay experience.

All the best,
Sean Craft
Area General Manager

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Reviewed April 22, 2019

this is a really good spot. location just off of I-65 and in close proximity to a bunch of restaurants. facility is fairly new and in very good condition. rooms are decent size and very comfortable. staff is super helpful and friendly. highly recommend

Date of stay: April 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank jon s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean C, Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded July 17, 2019

Thank you so much ... for your VERY kind words and, more importantly, your recommendation of our property!!! I know my team will be SO excited to read your response and we will celebrate them, for ALL they do to ensure that, at the Courtyard by Marriott in Clarksville, Tennessee, the focus remains on the guests and making your stay and experience as pleasant as it can possibly be!!! That will ALWAYS be our goal .....

All the best,
Sean Craft
Area General Manager

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Reviewed April 21, 2019 via mobile

I chose this hotel for my family of five. We needed a room with two queens and a pullout sofa. The pullout sofa is twin size. The room was very spacious and super clean. We had two smart TVs. Checkin was prompt and you can even use your Marriott app to check in and make special requests. They have a little market stocked with candy, snacks, beers, toiletries and were all reasonably priced considering the convenience. Our room came with two adult and two kid breakfasts. The breakfast area is not buffet style like most hotels we stay in. We ordered from a menu and all the food was tasty. They even had avocado toast which was a great option for my vegan daughter. The staff at the restaurant were super accommodating and friendly. I wish they had coffee in the lobby but the coffee in the restaurant was two different kinds of Starbucks and very good.
The hotel has a pool and hot tub. Also has a very nice large fire pit that was very cozy. We will definitely stay here again when passing through!

Date of stay: April 2019
Trip type: Travelled with family
Thank ABartleLawrence_KS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean C, Manager at Courtyard by Marriott Clarksville, responded to this reviewResponded July 17, 2019

Thank you so much ... for your VERY kind words! We are SO glad you placed your confidence in us, choosing our Hotel to be your "home away from home." I am so gratified (and know my team will be, too) to know you will be coming back, hopefully, again and again and again. People are the hallmark of this business and at the Courtyard by Marriott in Clarksville, Tennessee, I have been blessed to know, work alongside and lead some of the VERY best!!! They LOVE people ... and you just cannot teach that these days! We look forward to your return .....

All the best,
Sean Craft
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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