We had looked online for a hotel near our son in Clarksville, TN. He has just gotten back from Afghanistan and we wanted to visit him & his family. Westgate Inn & Suites were advertising newly renovated rooms, do we booked our room there.
When we first walked into the lobby it had that old, musty smell. We got checked in & went to our room. First of all, it was NOT NEWLY RENOVATED! The AC unit on the wall looked like it could fall off. There was a lot of dust, thick dust on the wall under the AC & on top of the lamp shade next to it & the bed. The lamp wasn't tightly secured and kept turning around. There were stains on the carpet everywhere. The shower/tub area was disgusting and there was a small roach crawling on the wall. See pictures attached. We asked to just check out because I wouldn't be able to sleep in there with that filth. We went back to the front desk to checkout and there were 3 dead roaches near the stairwell by the pool. The gentleman offered us another room, so we went to go look at it. It looked ok until I saw the bathtub...there were 2 dead roaches in there & the bathtub was dirty & disgusting. The rubber mat in the tub looked old & torn up. I declined the room & we were told...We had looked online for a hotel near our son in Clarksville, TN. He has just gotten back from Afghanistan and we wanted to visit him & his family. Westgate Inn & Suites were advertising newly renovated rooms, do we booked our room there.
When we first walked into the lobby it had that old, musty smell. We got checked in & went to our room. First of all, it was NOT NEWLY RENOVATED! The AC unit on the wall looked like it could fall off. There was a lot of dust, thick dust on the wall under the AC & on top of the lamp shade next to it & the bed. The lamp wasn't tightly secured and kept turning around. There were stains on the carpet everywhere. The shower/tub area was disgusting and there was a small roach crawling on the wall. See pictures attached. We asked to just check out because I wouldn't be able to sleep in there with that filth. We went back to the front desk to checkout and there were 3 dead roaches near the stairwell by the pool. The gentleman offered us another room, so we went to go look at it. It looked ok until I saw the bathtub...there were 2 dead roaches in there & the bathtub was dirty & disgusting. The rubber mat in the tub looked old & torn up. I declined the room & we were told we'd have to talk to the manager in the morning about a refund. So we stayed elsewhere and returned their the next morning. The manager wasn't there, but the front desk had called & told her we wanted a refund. They only refunded us the 2nd 2 nights we were supposed to stay there and not the 1st night. It's quite upsetting to reserve a hotel & be misled by their website. I just want to put this out there if anyone looks into booking here.More
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