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“Clean & Quiet”
Review of Comfort Suites

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Comfort Suites
Ranked #1 of 12 Hotels in Crossville
Certificate of Excellence
Martinsville, Virginia
Level Contributor
235 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
“Clean & Quiet”
Reviewed 1 May 2012

We like staying at the Comfort Suites just off of I-40 when we have business in Crossville TN because it is new, clean, quiet, the rooms are large for a 2-star property and the rates are reasonable. This stay was very quiet despite being pretty full because we were on the top floor (third), at the end of the hallway and on the opposite end from the highway. The staff has always been friendly and they greet you at check-in with a bottle of water and a cookie. I do hope they got a refund from their wallpaper person since it is messed up in several places. It has a nice pool and a three machine workout room. Breakfast is the standard waffle, bagel, cereal, yogurt fare and the attendant does a nice job of keeping it well stocked and keeps the tables clean. One nice little amenity is that they have coffee and cookies in the lobby during the afternoon and I assume well into the evening. We stayed at another 2-star motel in Crossville one time and it was not nearly as nice as the Comfort Suites.

Room Tip: Ask for a room away from the Interstate.
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  • Stayed April 2012, travelled on business
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Helpful?
1 Thank PapaJerryW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, 3 May 2012
Thank you so much for taking time out to review our hotel, we are delighted you enjoyed your stay with us. Our breakfast has recently been updated and includes much more items so I hope on your next stay with us you get to experience our wider selection - we also provide Grab and Go bags for the earlier traveler - these have been really popular and are available from front desk 2 hours prior to our breakfast being served .
Please come back to see us on your next trip to Crossville and we will have the fresh baked cookies and water waiting for you.
Kind regards
Suzanne Moffat - General Manager
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Tennessee
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 March 2012

I travel constantly for work and always appreciate a clean, friendly stay. The lady at the front desk was incredibly friendly and nice. She got me checked in quickly and even gave me some sweet treats and bottles of water for being a rewards member. I got to my room and it was super clean and had tons of space. I used the fitness facility. The treadmill was good, however, the elliptical needed work. The pool/ spa area looked nice and clean. Overall a good, clean, comfortable stay. The breakfast was the normal continental style. I usually bring my own food with me on the road, but the coffee was good and the breakfast area looked very clean. Not too crowded and located right off the highway.

  • Stayed February 2012, travelled on business
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Helpful?
1 Thank E P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, 3 May 2012
Thank you so much for your review !!
We are thrilled you enjoyed your stay with us - our hotel is just off the Interstate Exit 322 so is really convienient for the traveler like yourself. We have re-vamped our breakfast selection so on your next visit please stop by - we have added flavoured waffles/hard boiled eggs/ yoghurts/muffins and at least two hot items. We also provide Grab n Go bags for the earlier traveler !
Come back and see us and we will be sure to welcome you with the warmth and comfort you deserve.
Regards
Suzanne Moffat - General Manager
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Houston
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 January 2012

We had to stay a night in Crossville on the way to Gatlinburg, TN. and found this hotel that is very conveniently located off the highway. The hotel is very clean, neat, beautifully decorated (we stayed during Christmas week) and the guests were greeted with coffee and cookies. They have hot breakfast. The dining room is kind of small, so you might want to have breakfast early to avoid the crowds. The room is great. Beds are comfy. We have 4 adults and 3 small kids and the nice lady gave us a spacious room in the corner (#319) which is fabulous. The room has 2 double beds, sofa and chair and the nice lady also gave us a complimentary rollaway bed. The room is spacious for all of us and we couldn't ask for a better hotel to stay. I wish I knew the nice lady's name so I can mention it here.
We would definitely stay at this hotel again in the future.

Room Tip: Room #319 is a corner suite and spacious.
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  • Stayed December 2011, travelled with family
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Helpful?
1 Thank Lily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, 12 January 2012
What a wonderful review !!

Thank you so much we are all delighted you enjoyed your stay.

We work really hard to exceed our guests expectations and your kind words bring so much joy to each and every member of staff here at the hotel - we truly try to treat our guests just like family and I am so thrilled you found this to be the case. Our rooms are all spacious suites which give you so much more space to rest and relax.

Thank you again for taking time to post a review on Tripadvisor. Please come back and see us all soon and I guarantee a very pleasant and relaxing stay with us.

Kind regards
Suzanne Beasmore - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Searcy, Arkansas
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 20 December 2011

Very nice hotel and convenient location. We were greeted with coffee and cookies when we checked in. The swimming pool and hot tub are indoors and very nice for kids. The exercise room and business center are nice. Excellent breakfast selection.

The rooms are clean, large, the beds are very comfortable.

Will definitely stay here again.

Room Tip: There are a couple very large rooms if you need the space.
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  • Stayed December 2011, travelled with family
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Helpful?
Thank hawkeyefan65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, Manager at Comfort Suites, responded to this review, 29 December 2011
Thank you so much for your great review on Tripadvisor.

We work really hard at the hotel to provide first class service and we are delighted you enjoyed your stay with us. Please come back and see us soon and I promise a comfortable stay and a warm welcome back!!.

Thank you

Suzanne Beasmore
General Manager - Comfort Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
l
Level Contributor
3 reviews
Reviewed 6 December 2011

We had a wonderful family reunion in Crossville, TN over the Thanksgiving weekend. The hotel was very clean, nice breakfast area which we took over :), indoor pool that the kids loved - especially with it being cold outside. The rooms were very spacious, comfortable, and clean. Loved the sitting area. Beds were comfortable - pillows could have been bigger. Wonderful staff - thanks Krista! The breakfast was an added treat with waffles, omelets, bacon, you name it - - the kids loved it so we didn't have to go to McDonald's which is always a plus. Price was very reasonable. We would definitely come back to your hotel. The only thing that I didn't like was instead of the door being to the entire bathroom, it was to the toilet/shower area. The sink area didn't have a door between it and the room. So when we got up really, really early for Black Friday shopping, hubby wasn't too happy with the light and noise we made getting ready.

Room Tip: I didn't see them, but my son said the room across the hall had a jacuzzi in the room.
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  • Stayed November 2011, travelled with family
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Helpful?
Thank r m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, Manager at Comfort Suites, responded to this review, 29 December 2011
Thank you so much for your wonderful comments - We so enjoyed having your family stay at the hotel over Thanksgiving! All of the staff really got to know your family really well and we missed you when you left, so, you must be sure to come back and visit real soon.

Again, I want to really thank you so much for your kind words they mean the world to all of us, we will have the fresh baked cookies and coffee ready for you all.

We do indeed have a huge jacuzzi suite that easily sleeps 6 people - so please contact me and I will make sure you get an amazing deal on this room on your next visit.

Kindest Regards
Suzanne Beasmore - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, TN
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 November 2011

Nice building and lobby. Stone's throw from interstate, yet quiet. Convenient to several state parks and golf courses. Bed very comfortable. Pets are not allowed and building is smoke-free. Wonderful to have a room that didn't smell of cigarettes nor pets. Room had wifi, micro ref, microwave, coffee maker, iron/board, hairdryer. AC added lovely white noise. Staff very helpful and courteous. Huge breakfast included. Will stay again next year! Bravo!

Room Tip: Don't think there is a less than nice room.
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  • Stayed October 2011, travelled solo
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Helpful?
Thank #1SWfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, Manager at Comfort Suites, responded to this review, 29 December 2011
Thank you so much for your wonderful comments - I will share these with all of the staff so they are aware their efforts are appreciated. We have just recently enhanced our breakfast to include more choice including Grab and Go Bags so I am so pleased you found this to be an added bonus to your stay with us!!.
Again I want to really thank you so much for your kind words they mean the world to all of us - please come back and see us soon, we will have the fresh baked cookies and coffee ready for you all.

Kindest Regards
Suzanne Beasmore - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
3 reviews
3 hotel reviews
Reviewed 31 October 2011

We stayed the nite 10/29/11. The staff was friendly and very helpful at check in. The room was nice sized(king suite). They had a large bus tour group that night. We were never aware they were there. Very quiet. Would recommend to anyone.

Room Tip: king suites are roomy
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  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank david m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN310, General Manager at Comfort Suites, responded to this review, 4 November 2011
Thank you for your kind review - we are very grateful for you taking the time out of your day to review our hotel. I am so pleased you enjoyed your stay with us, we did have a large bus group staying with us, they were here to visit the area and the Cumberland Playhouse - we are blessed to have allot of large groups that regularly stay with us and I am glad you found the room and the hotel to be to your satisfaction.

Please come back and see us soon!
Kind regards
Suzanne Beasmore - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Property: Comfort Suites
Address: 2581 E First St, (I-40, Exit 322), Crossville, TN 38555-2679
Phone Number:
Region: United States > Tennessee > Crossville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Crossville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to newly renovated Crossville Comfort Suites. We are located at exit 322 off Interstate 40 in the golf capital of Tennessee, home of 4 championship golf courses. Our spacious Guest Suites give you plenty of room to work and relax and are tastefully designed, we recently refurbished our complete hotel. For business or pleasure enjoy our Award Winning hospitality. All Comfort Suites are smoke free. We offer:- Complimentary wireless high speed internet access, Free local calls, In room coffee maker, refrigerator and microwave, Hair dryer, iron and ironing board,Vending Machines on all 3 floors, Business Center, Market Place, Fitness Center, Indoor heated pool and hot tub, Luxury Presidential suites are available, Free Your Morning Breakfast, Laundry facilities are also located on the property. ... more   less 
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Also Known As:
Comfort Suites Crossville
Crossville Comfort Suites

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