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Reviews (194)
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All reviewscinnamon rollsfront deskroom was cleanpancake makerfree breakfastgreat bedindoor poolpool towelswould stay here againexcellent stayanyone travelingchecking outbusiness tripgreat customer servicesausagegas stationstaff was friendly
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33 - 38 of 194 reviews
Reviewed February 2, 2017 via mobile

Chanx, thank you for taking such excellent care of our family. You made our overnight stay a happy one. Room was clean, an indoor pool, a washer and dryer (reasonably priced), desk help was friendly and cheerfully accomodating. I especially enjoyed utilizing the fitness room.

Stayed: February 2017, travelled with family
Thank dabluvsekb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded February 20, 2017

Dear dabluvsekb,
Thank you so much for taking the time to give us your feedback regarding your stay.
I am pleased to know you enjoyed your visit and that my Staff treated you well, and that the Hotel was up to your standards.
We hope you visit us again in the future!

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 12, 2017

Outstanding Service, Friendly Staff, Clean, Quiet, with a Great Breakfast! After a long drive from the Pitchfork Ranch near Guthrie, Texas; and three days of dawn to dark quail hunting, Dickson Holiday Inn Express took care of our every need. I know of no other way of expressing it ... It was Perfect!

Room Tip: I can only say, the room we had was on the pool side and was great!
  • Stayed: January 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank cec442017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded January 24, 2017

Dear cec442017,

Thank you so much for your kind review!
We are very pleased you enjoyed your stay and hope to see you soon.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 1, 2017 via mobile

Great hotel for families. We were there with a large group including several small children. My apologies to other visitors that were trying to have a relaxing stay! We were noisy but the staff was very accommodating and didn't complain. Kids loved the indoor pool. Decent hot breakfast with a variety of choices. Micheale, at the front desk went over and above to make us feel welcome. She opened up the dining room after hours for us to watch tv and have a place to congregate. Good location to shopping and restaurants. Would stay here again.

Stayed: December 2016, travelled with family
Thank sburrell4294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded January 4, 2017

Dear sburrell4294,
Thank you for your kind feedback regarding your stay!
We are pleased that you enjoyed yourself and that we exceeded your expectations.
We hope to see you again in the future.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 31, 2016 via mobile

Our room needed repair. In the bathroom, the grout needs repair. We had barely absorbant, worn out dingy towels. There was mildew on wall behind the door. The HVAC system is old and difficult to control. Either too cold or too hot.


Stayed: December 2016, travelled with family
Thank dmarshx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded January 4, 2017

Dear dmarshx,
Thank you for sharing your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to show you why we are a Great Hotel Guests Love!

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 30, 2016 via mobile

Stopped in for the night while transiting during the holidays. The room was excellent, but service could have been more friendly and engaging. Typically good Holiday Inn Express - would stay there again.

Stayed: December 2016, travelled solo
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded January 3, 2017

Thank you for taking the time to give your review. We appreciate all feedback, both positive and negative, as it all helps us grow and become better.
I apologize on behalf of my Staff that you did not receive an exceptional welcome.
I will use your comments as a training experience for my Staff to make sure they know the importance of treating our Guests with warm smiles and a welcoming personality.
I hope you will stay with us again and give us a chance to show you we are a Great Hotel Guests Love!

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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