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Reviews (194)
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112
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112
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All reviewsstayed herecinnamon rollsroom was cleancheck in was quick and easypancake makerfree breakfastthe breakfast areagreat bedindoor poolpool towelswould stay here againexcellent stayanyone travelingchecking outbusiness tripfront desk staffgreat customer service
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24 - 29 of 194 reviews
Reviewed July 12, 2017 via mobile

Love this hotel and location . Right off I 40 West. Decided to get a long room. Great bed, room has fridge, microwave and a keyring. Nice amenities. Clean, spacious,iron, ironing boardchoose desk space. A plus for me is an in room channel Guide. Free breakfast, pool.
Net Manager Gina who really takes pride on everything running right for customers. Free breakfast, a very nice selection. Love location. Plus it's next to O'Charley restaurant with great food. Oh yeah. Free parking.

Stayed: July 2017, travelled on business
Thank obamagal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded July 24, 2017

Dear Valued Guest,
Thank you for choosing Holiday Inn Express in Dickson as your choice for accommodations, and for taking the time to share your comments regarding your stay with us.
We appreciate all feedback, as it only helps us to grow and become better. Guest feedback is necessary in helping us stay a Great Hotel Guests Love! We are happy that you had an Excellent Guest Experience, and hope to see you again in the future!
Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 27, 2017

Unfortunately, I choose the best room the hotel had to offer. It was unfortunate because all of this type room are facing a very noisy interstate and interstate on-ramp. Otherwise, the accommodations were Holiday Inn Express standard; comfortable and a decent free breakfast.

Room Tip: Reserve upper floor & back (away from the interstate).
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank PhilOp48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 19, 2017 via mobile

Stopped in for a night , this motel was pretty nice . Lobby was really nice and clean. Staff was helpful and professional. Our room was clean and neat . Unfortunately the beds were hard and lumpy . Towels felt like sandpaper. Shower head was either dirty and wouldn't spray correctly or it's broken. Other then that I guess it was ok . I don't think I would plan to stop here again .

Stayed: June 2017, travelled on business
Thank Rosie75092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded June 21, 2017

Dear Valued Guest,

Thank you for sharing your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to show you why we are a Great Hotel Guests Love!

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2017 via mobile

We stopped through Dickson returning from a business trip and stayed here for the first time. The room was comfortable, quiet, and clean. The staff was friendly and nice. We even got 10% for dinner at a nearby O'Charley's when showing our key.
On the down side, the price for the room was a bit steep, and the hallway and room had a bit of a damp smell (but my husband says I smell things that aren't there, and that he didn't notice anything). The only real issue is that, although the breakfast looked really nice, we ended up going out to McDonald's. There were nowhere near enough tables to accommodate the summer traveling crowd. We stopped by....no table...took our bags to the car....still no table.... checked out.....still no table...so we left.

Stayed: June 2017, travelled on business
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded June 19, 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at our Hotel
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 6154462781 or ginahiexpressdickson@hotmail.com.

Warm regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 15, 2017 via mobile

Was wasn't to like. Close to interstate, nice room, big indoor pool, good breakfast with cinnamon rolls, pancakes, toast, orange juice etc... and right next door to O'charley's. Also friendly staff. We would recommend to all.

Stayed: June 2017, travelled with family
Thank Dschuler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gina D, Operations Manager at Holiday Inn Express Dickson, responded to this reviewResponded June 19, 2017

Dear Valued Guest,

Thank you for taking the time to tell us about your experience at Holiday Inn Express DICKSON.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the Guest Experience. We hope that you will give us the opportunity to serve you again in the future so that we may show you why we are a Great Hotel Guests Love!
Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 6154462781 or ginahiexpressdickson@hotmail.com.

Warm regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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