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“Great Place to Stay”

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Hilton Garden Inn Nashville Franklin / Cool Spring
Ranked #3 of 23 Hotels in Franklin
Certificate of Excellence
GreenLeadersGold level
Jasper, GA
Level Contributor
163 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great Place to Stay”
Reviewed 28 March 2014

Hotels in Nashville were full or had their prices inflated and I was pushed to move further out. This hotel appears very new. It is very clean, well kept and has a very friendly staff. They appeared to be coached on their friendliness. The room was large with a king bed, couch, desk, TV stand and a coffee area. The bed was an air mattress type set-up with the ability to vary the firmness of the mattress. It was set on the lowest setting but it still felt hard to me. The bathroom was good sized and had towels and amenities appropriate for the price. There was a good sized shower, no tub, with a inexpensive glass shower door.

The fitness center was very nice with lots of types of equipment (3 treadmills). Each treadmill had its own TV as would be expected and there were towels available in the center.

Breakfast was available ($9.99 + tax and gratuity) and included the ability to get hot food. The service was a low touch variety. I ordered an omelet which was pretty good. The food quality and presentation was better than you get at free breakfast hotels.

Green Features: There were recycling containers for plastic soft drink bottles by the vending machines and the ability to retain the same sheets for a number of days on multi-day trips.
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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722 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 March 2014

Everything was clean and well taken care of. A lot of reviews mentioned uncomfortable beds. I actually thought the beds were really comfortable.. It would have been nice to have a complimentary breakfast in the morning. You can purchase breakfast for about $10/person from their restaurant.
We stayed for just one night and were perfectly happy with our stay. The location is good, it is close to a lot of restaurants and stores.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Melanie716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eagle Mountain
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 March 2014 via mobile

I travel every week on business and have chosen to stay here every week. I have my pick of several hotels in the area, but I have found a home at the Hilton Garden Inn. The staff is the main reason I keep coming back here. All hotels have beds, showers, breakfast included, but the staff at this hotel is friendly, courteous, always willing to help and attentive to my every need and really make my crazy travel schedule easier. Thank you HGI!

Stayed March 2014, travelled on business
Helpful?
Thank Aaron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eagle, Wisconsin
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 March 2014

The hotel itself is nice, but I thought it was overpriced and it definitely catered to HH Elite members who travel alot. The colleague I was with and another person ahead of us had Elite status. They were welcomed with 2 bottled of complimentary water and a choice of snack. What struck me as odd was the way the staff demeanor changed when I went to check in. It's like they had amnesia and totally ignored the fact that I had just witnesses 2 individuals being treated completely different. The person who checked me in was cordial. This hotel does not offer complimentary breakfast, however if you have a certain HH membership status you can get free breakfast or a greatly reduced breakfast (at least according to my colleague) The room did come with a microwave and refridgerator and the hotel itself was nice.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gilson, Illinois
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 March 2014

Thanks to the Hilton Garden Inn for a great 5-day stay while visiting my daughter in Nashville. I always enjoying coming down and really enjoyed this hotel as the staff was extremely helpful and friendly. When I went to check out and asked about printing my boarding passes, the front desk said that their printer was out of ink, but they would let me use their computer behind the desk to print on the front desk computer. They treated me just like family!! There are so many great shopping and restaurants around the area, plus the Cool Springs mall is a favorite place for me to shop! My room was on the4th floor, loved the view of the foothills of Tennessee. The bed was extremely comfortable and the room was nice and quiet.

Room Tip: I think any room would be a good one.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bec57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peachtree City, United States
1 review
Reviewed 19 March 2014

The hotel is very close to the highway and is conveniently located near numerous shops and restaurants. Many dining options to choose from, as well as, a good in hotel dining experience. Would highly recommend for the busy business traveler.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

About 10 stays at this location. Always good. Staff goes out of the way to accommodate. Restaurant food was actually above average for typical hotel fare. Excellent location if you are working in the Franklin - Cool Springs area. Surrounded by tons of good restaurants nearby. Wish they had shuttle service but hey... good value for the price.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank JudArcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review, 19 March 2014
Thank you so much for the nice comments. We hope you will be our guest again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Property: Hilton Garden Inn Nashville Franklin / Cool Spring
Address: 9150 Carothers Pkwy, Franklin, TN 37067-6300
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Official Description (provided by the hotel):
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin

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