we have a dog so we were put in the rooms that were not attached to the updated part of the hotel...DO NOT ACCEPT THESE ROOMS. when we arrived, we were told that there was no phone service in the room because of rennovations. the room was basically an old howard johnsons' variety with a new coat of paint...supposed to be non smoking, but someone who stayed in the room didn't read the signs.
we learned not to close the bathroom door all the way because it got stuck closed...the remote for the tv didn't work...there was only one set of towels...the nearest ice maker was on the second floor in the rennovated part...it didn't work.
i reported most of these problems, but nothing was corrected. i actually had to go back to the desk to get the extra set of towels.
to top it all off, we stayed an extra day because we got finished too late to get on the road for home. when i tried to put the room on my credit card (the previous nights were paid by my husband's employer), i was told it was $91....yes, $91...for a room with no phone, no remote and a do-it-yourself attitude toward it's guests. it is $15 a night more for a pet, even though the room was left a good deal cleaner i'm sure than they are used to.
if you've ever stayed at a drury inn, you know what service is. this place is a disaster.
maybe people who stayed in the main part had a better experience. i feel sorry for the restaurant that's attached. it was outstanding and i'm afraid it's going to suffer because of the poor attitude and service of the motel desk staff.
- Official Description (provided by the hotel):
- The BEST WESTERN Johnson City Hotel & Conference Center offers a host of amenities and is conveniently located near the Bristol Motor Speedway, Eastern Tennessee State University and the Freedom Hall Civic Center. Hotel guests will be close to a variety of activities including hiking, sailing, rafting and golf. The hotel offers Junior suites, Whirlpool suites and Business King suites and all well-appointed guest rooms feature wireless high-speed Internet access, microwaves and refrigerators. ... more less
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- Also Known As:
- Best Western Johnson City
- Johnson City Best Western