Tucked into a corner at a small nondescript strip mall in the Colonial Heights section of Kingsport is Raffaele's, a worthy stop for a bite to eat, so don't let the bland appearance of the strip mall fool you. Step inside the cafe and you'll be pleasantly surprised by a quiet and cozy cafe interior. I admit, even though I had been told by locals that the Italian food here was excellent, I was expecting a noisy delicatessen interior... and it is not like that, at all. The offerings are casual. My husband had a calzone and according to him, it was one of the best he's ever had. No scrimping on stuffing and the calzone bread tasted made-from-scratch. I chose an Eggplant dish with a side of spaghetti and I was very pleased. The eggplant cutlets were not sloppy soft, nor drowning in the marinara sauce, which was rich, non-acidic and full of body, no tomato-soup tasting sauce, here. We stopped in for a late lunch, at about 2, and were quickly seated. The place was busy, but not packed, so the ambiance was not a rushed sense and the table service was good. My only complaint is that one table away from us was a lone diner, a man about in his 40s who was watching some sort of program on his smart phone. The volume was so high we looked around to see if the cafe had a TV on. No TV in view... that was when we realized it was the customer just one table away and he was watching a loud program (TV, movie?) on his phone! Truly this was annoying and we weren't the only diners who noticed. The man was near the end of his meal. I did not say anything to our waitress until after the rude customer left. I asked the waitress if he was a regular customer. She confirmed he was. I then said we were annoyed by his rude behavior and if we were to dine here again and this happened I would ask the staff to speak to him. Her reply was that "chances are you'll probably not cross paths again." She did add that if this happens again, to please notify the staff... makes me wonder if the staff is deaf and why a customer would need to bring this type of annoying behavior to the attention of the wait staff.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.