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All reviewsbedroom suitegreat business stayroom was cleanfront deskstove tophotel was recently renovatedallow petswaffleshotel breakfastclose proximitycedar bluffshort staygreat roompropertiesinterstatefurnituremattress
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Reviewed November 15, 2015

The place was very comfortable and close to the interstate and lots of places to eat. The staff was very friendly and accommodating with extra towels for us messy folks. The breakfast was small but satisfying. The room was clean and the bed semi-soft.

  • Stayed: November 2015, travelled with family
    • Value
    • Location
    • Service
Thank jamesbond44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren T, General Manager at TownePlace Suites Knoxville Cedar Bluff, responded to this reviewResponded November 17, 2015

Dear Jamesbond44,

Thank you for reviewing your recent stay with us! It is great to hear that my team made a great impression. Also, I am glad you enjoyed our convenient location to the interstate. We hope to serve you again in the very near future.

Regards,

Darren Tallent
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 28, 2015

We had a junior suite at this Marriott.
Absolutely lovely room
You have a two burner stove, a good size refrigerator, a fully ready to use kitchen, plates, cookware, paper towels etc,
Wifi included.
A very nice room.

Room Tip: We were on the 4th. floor & it was good.
  • Stayed: October 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Darlene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren T, General Manager at TownePlace Suites Knoxville Cedar Bluff, responded to this reviewResponded November 17, 2015

Dear Darlene P.,

Thank you for taking time to provide feedback about your recent stay! I am glad you enjoyed our spacious suites with the full kitchen. We look forward to seeing you again soon.

Regards,

Darren Tallent
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 27, 2015 via mobile

Was not impressed at all. Rooms were small and bathroom tiny (and situated awkwardly next to the bed). The room/hotel was a bit old looking and not very clean (not dirty, but not clean...and found a few hairs on floor in bathroom). It also smelled like whatever pungent food was cooked by the last guest. Shower and toilet had stains on them. Breakfast really was disappointing and the room to eat in was nearly nonexistent. We discovered that all the dishes from the last guest were also in the dishwasher, not put away. While she was nice, the housecleaning girl didn't even get to our two rooms to "refresh them," (as they say) for the day. We came back after lunch, around 2:30pm or so, and she hadn't been there. She apologized and we grabbed some towels. Not the end of the world, but disappointing to not have a clean room that late in the day. Would not stay here again.

Stayed: October 2015, travelled with family
Thank MinnieCastavet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dtallent, Manager at TownePlace Suites Knoxville Cedar Bluff, responded to this reviewResponded October 28, 2015

Dear MinnieCastavet,

Thank you for taking the time to review your recent stay with us. I sincerely apologize that you had a poor experience while here. I wish you would have stopped by prior to leaving so we could have made it right, as our goal is provide an exceptional experience for all our guests. Cleanliness is a top priority and I apologize for finding the hair. This is not the norm here, and assure you that it will be corrected. I will say that we usually like to have all our stay over rooms completed by 4pm, and assure you we would have made it to your room. Next time please just let us know what time you want your room serviced, and we will make sure it is complete by that time. If you do decide to give us another chance please reach out to me personally, and I will insure you have a great stay.

Regards,

Darren Tallent
GM

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Reviewed October 12, 2015

We have stayed here multiple times and each time we are very pleased. The staff are all pleasant and efficient. If we have questions or concerns they are addressed immediately. It is a plus having the dining area and also outdoor area.

  • Stayed: May 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank kwm985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dtallent, Manager at TownePlace Suites Knoxville Cedar Bluff, responded to this reviewResponded October 28, 2015

Dear kwm985,

Thank you for writing the review about your recent stay with us. It is great to here that the staff made a great impression, and that you enjoyed our outdoor grill area. We look forward to serving you again in the near future!

Regards,

Darren Tallent
GM

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Reviewed September 8, 2015

Stayed for one night at this location after attending the Orange & White Game. We had never stayed in a TownePlace Suites brand hotel. Check in was a little slow as the front desk clerk had several people at once and appeared to be the only one working. Got checked in and headed to room. Room is well equipped with a small kitchen area. But our room had a lingering smell- not sure what it was, probably a cooking odor from a prior occupant. Room was clean and worked for our one night stay. However, the location wasn't the most convenient or easy to access. Parking was a little tight. Close to interstate to access Knoxville and Turkey Creek.

  • Stayed: April 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dtallent, Manager at TownePlace Suites Knoxville Cedar Bluff, responded to this reviewResponded September 9, 2015

Mark M.,

Thank you very much for your feedback from your stay back in the spring of this year. I apologize for the odor in your room, and slow check-in experience. I will share your feedback within the organization, and we will improve. We hope to serve you again in the near future.

Regards,

Darren Tallent
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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