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Reviewed April 4, 2018 via mobile

This was honestly the worst hotel experience we have ever had. I have never posted a review before, but felt it was my duty to others to post. Our first night, our room was entered at 3:30am by staff! However, we were not told who it was or even why until we inquired the next morning! This was mortifiying to both us and our children, who were then unable to get back to sleep! We did not know who was trying to get in! The next morning we went to the front desk to inquire which is where we found out it was a room check and they had that room marked as “maintenance”. Which upon seeing the room, hopefully it will be getting some much needed maintenance. The second day, the breakfast was out and never refilled (waffle machine mix and milk, but that was ok) However, Maid service never came. And when we went to call we realized our phone was more of a decoy than anything else. We went down to get towels and were told they would bring us some, which they did later on. The next day we knew it would be dreary so we planned to stay and enjoy the indoor pool (the main reason we chose this hotel). However, when we went downstairs we were told it was being “cleaned”. This took 2 hours. After patiently waiting, my kids were thrilled to go to the pool...that is until we entered! This is a “death trap” to say the very least! First off, it’s freezing!!! Both the pool and the room! The pool is definitely not heated and the entire room smells awful! The ceiling is literally caving in with a plastic tarp holding back tons of water that could collapse at any moment (See pics)!! This was our last night, thank goodness! Please save yourself and do not stay here!!

Stayed: April 2018, travelled with family
2  Thank R9188VZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

This is one of the first hotels off the interstate, Very quick on and off the interstate. But your still pretty far from the action. Hotel clean but older. Don't know if I would stay there again just because it's to far from the action.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank gdut2n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 12, 2018 via mobile

Trust me. Do yourself a favor and NEVER stay at this horrible establishment. We drove 8 hours through the night on our way to Gatlinburg and planned to stay the night somewhere in the Sevierville area. We booked online with this hotel and let them know we would be arriving in the middle of the night (they stated that they had a 24 hour check in desk). We were so tired and kept wanting to stop somewhere along the way, but we couldn’t since we had already made reservations here. So we just pushed through and kept driving. When we finally made it, we waited over 20 minutes outside ringing the bell and calling the hotel phone with no answer. We found a side door to get in, and had to walk around the hotel until we found someone who worked the front desk. He looked up our name and said they did not have a reservation for us. We showed him our confirmation email with our booking number and everything, but he just shrugged it off and said he couldn’t do anything for us. He said they did have some available rooms but they would be double the price we paid for when we booked. What an absolute crock of crap. This guy had no remorse and could care less that we drove for hours to stay at this pathetic hotel. Obviously we didn’t pay the ridiculous amount, and drove a few miles down the road to the Howard Johnson who gave us a room for half the price of the Smoky View and did so with a smile and wonderful customer service. The worst part is, when we left the Smoky View, I got online to look for another hotel and came across the Smoky View’s rates for that night and they were $30 cheaper than what the guy at the front desk told us they were. What a scam. How do you sleep at night knowing you are taking advantage of people? People who literally just wanted a bed to sleep in for a few hours. Obviously the Smoky View forgot what keeps hotels in business. THE GUESTS. Great job, guys! Keep up the crappy work. Maybe it will help shut down this terrible place sooner than later.

Stayed: January 2018
1  Thank Mallory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 10, 2017 via mobile

We stayed here while coming to see Christmas lights. It was close to the interstate and close to shadrack's Christmas wonderland. We literally just was at the hotel to sleep. The appearance was good. The breakfast was ok. The beds in the room was comfortable. They were a lot lower to the floor than most hotels but it did not affect the quality of sleep. The pool we did not use but there was steam coming off the water so it looked like the water would be nice and warm. The pool room itself was not in the greatest shape, there were ceiling tiles missing and water seemed to be leaking in the room. Staff was friendly and accomadating when we asked for extra towels. All in all it was a good stay.

Stayed: December 2017, travelled with family
Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 10, 2017

My family and I decided to try a hotel instead of a cabin this time and we made the best choice ever by staying here. The rooms were great, the location was perfect for everything that we wanted to do. The staff was phenomenal and friendly. I'll definitely stay here again!

Stayed: July 2017
Thank mrsbib1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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