The staff were all very nice and helpful. But our room was too warm so we had to turn off the radiator. The carpet was a bit dirty in the bedroom. The towels were too small. There was a smell of urine in the bathroom plus it was very warm in there. The heat was unbearable in the corridor outside our bedroom. The chairs in the seating area of the cafe bar were all ribbed and torn. The area were we were seated to eat our breakfast was dark dreary and bits of the decorated plaster were missing from the walls.