Left very disappointed in your service on Friday night. After booking two triple rooms on Thursday night over the phone with a lady from the desk, I arrived with my family on Friday only to find my name wasn’t in the system and the booking was never made in the first place, leaving us with no place to go!
I had rang three times, and dealt the same lady who had an Eastern European accent who assured me there was no need to pay in advance to secure the booking, but then took my card details anyway! The booking was never made, leaving me an my family no place to go after travelling up from the country to attend a funereal. Disgrace all togetherMore