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Reviewed July 30, 2017

We have just come back from an enjoyable stay at the IIsington Country Hotel. For us, our stay was mixed. Lots of positives; location, spa and friendly staff. Also some things could be improved, for example; we had sandwiches in the bar which not only had two hairs on the plate the bread was also stale because of this although the menu looked nice, it put us off eating the food from the menu at lunch and the evenings. The breakfast was tasty but the coffee was really awful, so much so I had tea on the last day instead. So overall all a lovely place and staff but as we paid £190 a night, I believe some things could improve, especially the coffee (I didn't however try the coffee in the bar-only at breakfast). I was also not asked to fill out a feedback form when we left which might have prevented me from writing this on here. I hope this helps improve the hotel and not hinder it because with a few tweaks it will be excellent.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 993Diane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard H, Owner at Ilsington Country House Hotel and Spa, responded to this reviewResponded August 1, 2017

Dear 993Diane,

Thank you for your feedback and kind words about Ilsington and also for pointing out a couple of areas we got it wrong. There really is no excuse for the quality of the sandwich in the bar and we shall certainly investigate that - many apologies as this really isn't something that normally happens. Coffee always tends to be a bit of an emotive subject - with some preferring weaker, others stronger and bitterness also playing a part. Generally it is well received but we take on board your commnets. It is true to say that we have different coffee from our Espresso machine in the bar and we would have gladly made you one from there for breakfast.

There are feedback forms in Reception with a little box to put them in, but at the same time we are happy to discuss things during your stay so that we can try and rectify them for you.

So glad you enjoyed the Spa and our stunning location and it is always lovely when guests make special mention of our staff - who work hard to make your stay as enjoyable as possible.

Thank you again for your feedback and we hope to welcome you back to Ilsington again soon.

Kind regards,


Richard Hassell

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 26, 2017

Booked overnight here to break up our long journey from The Lizard, Cornwall back to Essex. We also wanted to re-visit Dartmoor, Haytor, Parke and Bovey Tracey.
We found a gem. Our stay was delightful. The staff are friendly and welcoming, the food yummy with choice of two places to eat in evening, the rooms clean with every thing needed with an added bonus of some home made flapjack to have with coffee. Best of all had to be the refurbished spa area. What a treat, perfect after a day on Dartmoor and before hitting Dartmoor and surrounding area the next day.
Definitely visiting again.

Room Tip: Delightful garden views on ground floor
  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank pat206oes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard H, Owner at Ilsington Country House Hotel and Spa, responded to this reviewResponded August 1, 2017

Dear Pat206oes,

Thank you for your kind review and we are also glad you found us! Lots of positives and you certainly made the most of your brief stay on Dartmoor.

We look forward to welcoming you back again soon.

Kind regards,


Richard

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Reviewed July 19, 2017 via mobile

Short break with my mum. Brilliant hotel in a beautiful location. The spa was great, but it's the staff that really make the place. Unfailingly helpful, genuine and friendly and they really make the place feel special.

Stayed: July 2017, travelled with family
Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard H, Owner at Ilsington Country House Hotel and Spa, responded to this reviewResponded August 1, 2017

Dear Gemma L,

Thank you for highlighting the staff in your review as they all work so hard to try and make evryone's stay as comfortable as possible.

Hopefully we will see you again soon.

Kind regards,


Richard

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Reviewed July 13, 2017 via mobile

What a fantastic little hotel just outside Newton Abbott.!!

Welcoming, friendly staff with lovely spa/gym and a restaurant/bistro serving outstanding food.

They also have their own smoker and offer home smoked fish/meat on the menu which was delicious.

I wouldn't hesitate to recommend Ilsington to anyone.

Stayed: July 2017, travelled on business
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard H, Owner at Ilsington Country House Hotel and Spa, responded to this reviewResponded August 1, 2017

Dear Steve P,

Thank you for taking the time to write a review on Ilsington following a recent visit. We work hard to give our guests the best possible experience and we are so glad you enjoyed yourselves so much.

We hope to welcome you back soon.

Kind regards,


Richard

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Reviewed July 11, 2017

Because the weather turned wet, we thought we'd treat ourselves to a great day 'in' and chose the Ilsington Country House Hotel because of it's location on the edge of Dartmoor. This place was a great find! We had booked in advance (advised) and were greeted nicely on arrival.

For £25.00 each, we had full use of the spa facilities for the whole day and for another £15.00 we ate a tasty 2-course lunch. Oh yes - and at the end of the afternoon had one of the very best cream teas I've ever tasted.

Staff were exceptional - friendly, intelligent, polite and efficient and made the day more enjoyable. Facilities were faultless - the spa was superbly equipped - I doubt you'd top this place.

We would certainly highly recommend this place and will return for sure!

Room Tip: Make good use of the excellent spa facilities
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mike150564
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard H, Owner at Ilsington Country House Hotel and Spa, responded to this reviewResponded August 1, 2017

Dear Mike150564,

Thank you for your lovely review and I agree the Spa is the best place to be on a wet, Dartmoor day! Thank you for highlighting the food and staff and we shall feedback to them your comments.

We look forward to welcoming you again soon to Ilsington.

Kind regards,


Richard

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